December 4, 2015
It’s no secret that independent community pharmacies are known for their customer service. You likely treat your patients like family.
But there are always ways to do more to make your patients feel special. How you handle patients’ customer service experiences—both the positive and negative ones—determines how they view your business.
Provide standout customer service to your patients by incorporating some, or all, of these tips into your everyday routine.
Even if your independent community pharmacy already has a strong reputation for customer service, there are always ways to enhance this reputation to gain new patients and retain current ones. Use these 31 tips to wow your patients by taking their customer service experience to the next level. read more
Good customer service will satisfy your patients, but an outstanding customer experience will make them truly enthusiastic about your pharmacy. Learn some outstanding customer service tips that you can easily incorporate into your pharmacy from John DiJulius, customer service expert, author and consultant. read more
How do your patients feel when they visit your pharmacy? Do they fill their prescriptions with a smile—or is it just another errand they want to cross off their list? It’s up to you to make sure your patients feel special, and that they know you appreciate their business. Here are five ways you can show your patients that you care. read more
Dissatisfied customers aren’t good for business. They’re less likely to return to your pharmacy, and they’re more likely to tell others about their negative experience. Here are five common customer complaints that lead to dissatisfied customers, and ways to combat them. read more
Once you get patients to try your pharmacy, how do you get them to come back? Repeat customers are the foundation of small businesses, so in order to grow your business, you need to grow your base of loyal, repeat patients. Here are five ideas to turn one-time patients, into loyal patients who will return to your pharmacy for years to come. read more
Want more tips to improve your pharmacy business? Subscribe to Elements magazine, the business magazine for independent pharmacy. It’s for today’s innovative independent community pharmacists and pharmacy owners who are excited to move their businesses forward. Elements magazine is published in March, June, September and December. All registered independent community pharmacies in the U.S. are eligible to receive a free subscription. Get your free copy!