Topics

Business

CARES Act: Everything Independent Pharmacies Need to Know

New loan programs put in place by the CARES Act will help your independent pharmacy weather the storm of COVID-19
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7 Inventory Management Mistakes Pharmacies Don’t Realize They’re Making

Inside: Improve your bottom line by avoiding these inventory management errors. Inventory costs tie up the bulk of read more
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Managing Multiple Pharmacies: The Key to Consistent Communication

Inside: How to get an easy-to-understand message out to multiple store locations. Communication runs deeper having face-to-face conversations. read more
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10 Business Skills Every Pharmacy Owner Needs to Master by Elements magazine | pbahealth.com

How to Find Fair Market Value When Purchasing a Pharmacy

With big pharmacy chains slowing openings and even closing stores, and fewer pharmacists retiring, young pharmacists are striking read more
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The Ultimate Pharmacy Guide to Offering Value-Based Patient Care by Elements magazine | pbahealth.com

This Pharmacy’s Discharge Program Earns New Business While Keeping Patients Out of the Hospital

Nearly 14 percent of all patients discharged from the hospital will be readmitted within 30 days, according to read more
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How to Get Things Done at Your Pharmacy

Viewing execution as a discipline can help your independent pharmacy become more productive and effective.
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cost of time pharmacy inventory ordering

The Most Overlooked Cost of Pharmacy Inventory Buying

Inside: The search for the best prices on pharmacy inventory can be time-consuming—but it doesn’t have to be. read more
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Independent Pharmacy Financials 101: Budgeting

Inside: A detailed budget will help you run a lean and efficient independent pharmacy. You already keep a read more
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Managing Multiple Pharmacies: How to Build a Loyal Following With a Unified Brand

Effective branding can help you connect to your patients on an emotional level and build a loyal following that lasts.
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7 Easy Ways to Improve Your Pharmacy's Inventory Turnover Rate

7 Ways to Improve Your Pharmacy’s Inventory Turnover Rate

Keep products moving off the shelf by increasing your inventory turnover rate with these simple strategies.
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Pharmacy Financials 101: Financial Statements

A breakdown of every major financial statement so you can know the financial health and outlook of your business.
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Employment Law: A Primer on Employer Requirements for Retail Pharmacies

Learn about your legal obligations and your employees’ rights with this crash course on employment law.
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Managing Multiple Pharmacies: How to Manage Managers

There's a lot more to managing managers than to managing employees. Learn how to foster a team of leaders you can trust to take care of each of your locations.
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10 Simple Ways to Reduce Pharmacy Costs

Increase your margins with simple steps to reduce pharmacy costs.
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Pharmacy Financials 101: Balance Sheet

Learn how to read your balance sheet, and what the values mean for your independent pharmacy.
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Pharmacy New Year’s Resolutions: Your 2020 To-Do List for a Better Pharmacy Business

At the turn of the new year, your patients are probably tackling classic New Year’s resolutions like getting read more
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Is Durable Medical Equipment Profitable for Pharmacies?

The market for durable medical equipment (DME) was worth nearly $42 billion in 2016, according to a 2018 read more
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How to Master Pharmacy Inventory for a Better Bottom Line

Every retailer’s business depends on inventory. The better you manage the flow of goods, the more money you read more
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A World Without PBMs: How One Pharmacy Does Zero Business With Third Parties and Thrives

Imagine a world without DIR fees. No clawbacks, no audits, no worrying about whether reimbursements from PBMs will cover your costs. Here's how to make the world a reality.
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Offset Pharmacy DIR Fees and PBM Reimbursements With These Alternative Revenue Ideas

Here’s How to Overcome Pharmacy DIR Fees and PBM Reimbursements

High DIR fees and low PBM reimbursements don’t have to mean the end of your pharmacy’s profitability.
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How to Write a Pharmacy Business Plan and Mission and Vision Statement by Elements magazine | pbahealth.com

How to Write a Mission and Vision Statement for Your Pharmacy Business

Create vision and mission statements for your pharmacy business that motivate employees and attract patients.
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How to Start a Pharmacy by Elements magazine | pbahealth.com

A Step-By-Step Guide to Starting an Independent Pharmacy

Inside: Learn how to tackle financial challenges and regulatory mazes to get your independent pharmacy up and running. read more
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A Guide to Risk Management for Independent Retail Pharmacy

Know the risks your pharmacy faces and learn practical strategies to mitigate them.
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How to Price Retail Products at Your Independent Pharmacy

Pricing your retail products is more art than science. These guidelines will get you the best balance of profit and sales.
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How to Find a Premier Secondary Pharmaceutical Supplier

Tired of the endless price chasing from secondary suppliers? Learn how to find one that offers everything your pharmacy deserves and more.
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Simple Strategies Guaranteed to Boost Pharmacy Cash Flow by Elements magazine | pbahealth.com

7 Simple Strategies Guaranteed to Boost Pharmacy Cash Flow (+Advanced Formulas)

Cash flow is the backbone of business. Use these strategies and advanced formulas to free up cash and grow your pharmacy.
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How to Prepare a Successful SBA Loan Package

Inside: Make your pharmacy look like a great investment with a polished pharmacy loan package. Loans backed by read more
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10 Ways to Increase Retail Pharmacy Business

Easy changes in front of and behind the pharmacy counter can boost retail pharmacy business.
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Managing Multiple Pharmacies: Key Factors to Succeed With More Than One Location

More pharmacy locations can lead to more profits, but also to more difficult management situations. Learn the most important factors in managing multiple pharmacy locations successfully.
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5 Metrics to Measure Your Pharmacy’s Success

These metrics reveal the heartbeat of your business. Learn how to calculate and use the data to improve your pharmacy's financial health.
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Community

How One Community Pharmacy Is Beating COVID-19

As essential healthcare providers, pharmacies are one of the few vital businesses that must remain open during the read more
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This Pharmacy’s Discharge Program Earns New Business While Keeping Patients Out of the Hospital

Nearly 14 percent of all patients discharged from the hospital will be readmitted within 30 days, according to read more
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How to Help Patients Quit Smoking

The US Surgeon General’s office in January released its first report on smoking cessation in 30 years. The read more
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Coronavirus Pandemic: 9 Things Independent Pharmacies Should Do Now A guide for the independent pharmacy industry.

Coronavirus: 9 Things Independent Pharmacies Should Do Now

Tips to keep your patients and pharmacy healthy during the novel coronavirus outbreak. A guide for the independent pharmacy industry.
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Coronavirus: What Do We Know and What Can Pharmacies Do?

Inside: Here’s what you need to know to advise your patients on the new deadly coronavirus from China. read more
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How to Lose Patients and Alienate Prescribers

Patients and prescribers are the lifeblood of your pharmacy. These mistakes will turn them away for good.
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9 Ways to Thank Your Patients this Thanksgiving by Elements magazine | pbahealth.com

15 Ways to Thank Your Patients This Thanksgiving

Embrace the Thanksgiving holiday with gestures that let patients know you appreciate them (and that make them appreciate you).
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Long-Term Care Opens the Door to Long-Term Pharmacy Profits

Everything your pharmacy needs to know about entering the long-term care market.
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eyond ADA: Making Your Pharmacy Accessible for Everyone by Elements magazine | pbahealth.com

Beyond ADA: Making Your Pharmacy Accessible for Everyone

How to go the extra mile to make your pharmacy easy to navigate for patients with disabilities.
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How to Talk to Your Patients About Prescription Drug Abuse

In the midst of a growing epidemic, be prepared to navigate the issue of prescription drug abuse in your pharmacy.
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Balancing Patient Health With Business Profits

Inside: Learn how your patient needs and your business needs can work together to create a healthier community. read more
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5 Ways to Put Your Patients at Ease by Elements magazine | pbahealth.com

6 Ways to Improve Personal Communication at Your Pharmacy

Learn new communication skills to make patients more comfortable in and committed to your pharmacy.
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How to Improve Pharmacist-Physician Relationships by Elements magazine | pbahealth.com

8 Ways Pharmacists Can Strengthen Relationships With Physicians

Collaborating with physicians isn’t always easy for a busy independent pharmacist, but these are relationships you can’t afford to neglect.
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This Independent Pharmacy Thrives Through Nonprofit Partnerships

Pike's Pharmacy found a way to genuinely help the neediest patients in its local community. And to make money doing it.
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How to Choose the Best Communication Channels for Your Independent Pharmacy

If your communication strategy is one-dimensional, you’re leaving valuable information on the table. Here’s how to cover all your bases.
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How to Prevent Polypharmacy in Elderly Patients

Elderly patients need special consideration at the pharmacy. Here’s how pharmacists can help prevent complications from polypharmacy.
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How to Create a Community Outreach Program at Your Pharmacy

Pharmacists are uniquely equipped to bring better health to their communities. Here are some ideas to get you started.
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10 Lucrative Ways to Promote American Pharmacists Month

October is American Pharmacists Month. Try these 10 lucrative strategies to promote your pharmacy during the special month designed to celebrate independent pharmacists.
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What This Pharmacy Can Teach You About Mental Health Services

Discover how an independent healthcare center integrated a pharmacy and a clinic to help mental health patients thrive. The pharmacy helps patients struggling with mental health disorders.
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What to Do When Patients Refuse Vaccines in the Pharmacy

Sometimes pharmacy patients are hesitant to get a needed vaccine. Here’s what to do—and say—when patients refuse vaccines.
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The Ultimate Guide for Community Pharmacists to Prevent Type 2 Diabetes

A new action guide from the Centers for Disease Control and Prevention (CDC) empowers independent community pharmacists to lead the way in preventing type 2 diabetes.
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How to Protect Your Pharmacy Patients from Opioid Misuse

Millions of Americans still misuse opioids. But your independent community pharmacy can help. Learn how to help protect your patients through conversation, education, and a keen eye.
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How to Reduce Stress in Your Independent Pharmacy by Elements magazine | pbahealth.com

How to Conquer Stress in Your Independent Pharmacy

Your stress is harming your pharmacy business, even if you don’t realize it. Learn how to conquer stress and protect yourself and your independent pharmacy from its sneaky effects.
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How to Develop a Successful Weight Loss Program Like Dr. Kathy

Discover how one independent community pharmacist empowers patients—and powers her business—with a unique weight loss program.
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How to Educate Pharmacy Patients About Opioid Abuse

Learn how independent pharmacies can help their communities and patients through better education about prescription opioids and opioid abuse.
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How to Promote Your Pharmacy During Independent Retailer Month

July is the month to celebrate independent pharmacies! Here are some ideas to promote your pharmacy during Independent Retailer Month.
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How to Build Patient Trust in Your Independent Pharmacy

Turn the most skeptical patients into your most loyal patients. Use these simple methods to earn patient trust in your independent pharmacy.
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How to Help Your Pharmacy’s Patients Prevent and Treat Mosquito Bites (And Make Money Doing It)

Don’t let pesky mosquitoes ruin your patients’ summer. Show them how your independent community pharmacy can help them prevent and treat mosquito bites.
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How to Win Older Americans to Your Independent Pharmacy

Use these easy strategies to assist senior patients. Keep older Americans loyal to your pharmacy by making your pharmacy more senior-friendly.
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10 Easy Ways Independent Pharmacies Can Get Involved in the Community

Discover 10 easy ways your pharmacy can get involved in the community to win over patients and earn their business for life.
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Industry

Pharmacy Roundup: This Week’s Top 5 Articles From the Web by Elements magazine | pbahealth.com

Pharmacy Roundup: This Week’s Top 5 Articles for April 3, 2020

Every week we share our favorite articles that other organizations, associations, and companies are producing to help your read more
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How One Community Pharmacy Is Beating COVID-19

As essential healthcare providers, pharmacies are one of the few vital businesses that must remain open during the read more
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Pharmacy Roundup: This Week’s Top 5 Articles for March 27, 2020

Every week we share our favorite articles that other organizations, associations, and companies are producing to help your pharmacy business thrive.
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This Online Program Trains Pharmacy Technicians for Certification

Every successful specialist relies on a trusted sidekick. Pilots have copilots. Doctors have nurses. Lawyers have paralegals. For read more
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Lessons in Innovation From Pharmacy Trendsetters

For the third year, representatives for the NCPA Innovation Center gathered to review the year in pharmacy and read more
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What Will the Coronavirus Do to the Pharmaceutical Supply Chain?

The recent coronavirus from China has disrupted more than the health of its victims. The epidemic has shaken read more
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How to Find Low Price Wholesale Pharmaceuticals

Finding reliable low-price or discounted pharmaceuticals can be a challenge. Here's the best way to save money on wholesale drugs while keeping your pharmacy business safe.
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9 Tips for Avoiding Confusion Between Drugs

Be aware of look-alike and sound-alike drugs to combat drug confusion in your independent pharmacy. These simple practices can prevent mixups and medication errors.
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Is Independent Pharmacy Doomed? (And Other Trends From the 2019 NCPA Digest)

Readers’ Choice: The Most Popular Elements Articles of 2019

Discover the most popular tips, tools, and trends that other independent pharmacies learned to make their business better in 2019.
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Here’s What U.S. Patients Have to Say About Brick-and-Mortar Pharmacy

A recent national survey of more than 12,000 pharmacy patients reveals encouraging and useful findings about their current read more
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Is Independent Pharmacy Doomed? (And Other Trends From the 2019 NCPA Digest)

Average sales, number of prescriptions dispensed, and gross profits are down—but savvy pharmacies find new ways to succeed.
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How Will the EPA’s New Hazardous Waste Rules Affect Your Pharmacy?

New regulations will impact how pharmacies deal with hazardous waste. Here's what you need to know.
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What Is an Independent Pharmacy Cooperative?

Learn how independent pharmacy cooperatives can give you the purchasing power of chain pharmacies.
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How to Protect Patients and Profits During Drug Shortages

Drug shortages continue to plague patients and pharmacies. Here's what you can do to minimize the problems for your patients and your business.
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The Hidden Costs of Cheap Drugs (And a Better Way to Spend Less on Pharmaceuticals) by Elements magazine | pbahealth.com

The Hidden Costs of Cheap Drugs (And a Better Way to Save Money on Pharmaceuticals)

Don’t sacrifice quality and potential rebates during your search for cheap drugs. There's a better and more lucrative way.
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How to Buy Wholesale Pharmaceuticals to Maximize Pharmacy Profit

Between your primary wholesaler and secondary distributor, learn how to get the lowest possible price when you buy pharmaceuticals.
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5 HIPAA Violations You Might Not Know About by Elements magazine | pbahealth.com

7 Pharmacy HIPAA Violations That Might Surprise You

These patient privacy pitfalls could cost you thousands.
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This Independent Pharmacy Owner Is Standing Up to PBMs

For this owner, saving the future of independent pharmacy starts in Congress.
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Is Technology the Solution to Non-Adherence?

Recent studies show mobile apps’ promise to improve medication adherence.
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Is Pharmacist Prescribing Authority on the Rise?

It’s no secret that pharmacists continue to be underutilized. Research shows that when pharmacists are more involved in read more
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These Networks Break Pharmacies Into the Lucrative Side of Healthcare

The current payment model doesn't favor independent pharmacies. There could be a new way to change the model.
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A New Weight Management Program Helps Pharmacy Patients Lose Pounds

Independent pharmacies in Oklahoma are helping patients reduce obesity-related health problems thanks to a new partnership between Pharmacy read more
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6 Keys to Starting Your Pharmacy Career on the Right Foot

Congratulations on your first job out of pharmacy school. Here’s how to make the most of it.
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Here Are the Best Pharmacy Names to Name (or Rename) Your Business by Elements magazine | pbahealth.com

Readers’ Choice: Top 5 Elements Web Articles in 2018

To kick off the New Year, take a look back at the most popular Elements magazine articles from 2018.
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Pharmacy Roundup: This Week’s Top 5 Articles for December 14, 2018

Read our favorite articles from this week covering topics from pediatric drug interactions to stressed-out moms working in pharmacy.
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Will New USP Water Purity Requirements Affect Your Independent Pharmacy?

Revisions to USP 795 set more stringent water requirements for reconstitution. How will they affect your pharmacy?
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How Does Your Pharmacy Success Compare to Other Independents?

Check your pharmacy’s heartbeat against the pulse of the industry. The 2018 Digest from the NCPA reveals the struggles and success shaping independent pharmacy today.
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How to Protect Your Patients From Online Pharmacy Scams

Rogue online pharmacies are luring in desperate patients with fraudulent promises. Learn how to protect your patients from these scammers.
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Best of November 2018: Articles for Independent Pharmacies

Take a look at our most popular articles from November. You’ll find checklists, tips, success stories, and expert advice for pharmacy owners and managers looking to move their businesses forward.
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25 Trends in Independent Community Pharmacy

The NCPA compiled statistics about state of independent community pharmacy. Here's what stood out.
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Marketing

Create a Solid Pharmacy Marketing Plan in 5 Steps

Without a well thought-out plan and steps to reach your pharmacy’s goals, your marketing strategy can fall short, especially at a time when patients have a multitude of choices of…
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How to Use Analog Marketing to Earn More Pharmacy Business Than You’ve Ever Had

In an era where people spend 11 hours per day consuming media, every business is vying for a read more
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10 In-Store Pharmacy Marketing Ideas to Increase Sales

Inside: Encourage patients to increase their basket size with these creative in-store marketing techniques. One of your most read more
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How to Use Facebook Page and Audience Insights to Refine Your Marketing Strategy

Learn more about your Facebook audience to make them into more loyal patients.
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Market Segmentation Sounds Boring. But Here’s How You Can Use It to Improve Pharmacy Marketing by Elements magazine | pbahealth.com

Is Your Pharmacy Neglecting This Successful Marketing Strategy?

Imagine you’re shopping for a pair of shoes. There’s a bargain bin piled high with every type and read more
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7 Ways to Use Twitter to Attract Patients and Increase Traffic

An active Twitter presence creates brand loyalty that leads to better business for your pharmacy.
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How to Win Patients Over From Mail Order Pharmacies

Use the strengths of your brick-and-mortar location to retain an edge over mail order pharmacies.
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These Patients Are Your Pharmacy’s Most Overlooked Influencers

Parents may hold onto the credit card, but today’s kids have a lot of purchasing power.
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How to Get Five Stars From Review Websites

Online reviews on websites like Google, Facebook, and Yelp have completely changed how people discover and choose where they shop, especially for small businesses like independent pharmacies.
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Marketing Your Pharmacy: Why Direct Mail Works by Elements magazine | pbahealth.com

6 Reasons Direct Mail Marketing Works (and How to Use It to Gain More Pharmacy Business)

Direct mail may seem old-fashioned, but it could be the most effective form of advertising for your pharmacy.
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5 Ways to Welcome New Patients to Your Pharmacy by Elements magazine | pbahealth.com

7 Ways to Welcome New Patients to Your Pharmacy

Small gestures of appreciation have big effects on patients. Try these seven ways to make new patients feel at home at your pharmacy.
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7 Ways to Create Irresistible Front-End Offers by Elements magazine | pbahealth.com

12 Ways to Create Irresistible Front-End Deals at Your Pharmacy

Inside: Draw new patients to your pharmacy and keep current patients coming back with these irresistible front-end deals. read more
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9 Ways to Get More Patient Email Addresses

Your email marketing is only as good as your email list. Use these ten tips to collect more patient email addresses and increase your reach.
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11 Effective Ways to Market Your Pharmacy With Bag Inserts

Leaving existing patients out of your marketing plans is like leaving money on the table. Here’s how a simple bag insert can help nurture your ongoing relationships.
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How to Promote Supplements at Your Independent Pharmacy

Capitalize on one of the fastest-growing retail categories. Discover the most effective ways to promote supplements at your independent pharmacy.
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How to Create a Pharmacy Promotions Calendar (Free Download!)

Get your independent pharmacy’s marketing and promotions on track with a promotions calendar. Keeping a promotions calendar will help you stay organized and consistent.
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Are You Making These Pharmacy Marketing Mistakes?

Like all small businesses, most independent pharmacies are guilty of a few pharmacy marketing mistakes. Get your marketing back on track with expert advice from marketing pros.
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25 Irresistible Pharmacy Promotion Ideas to Get More Patients

If you don’t promote your independent community pharmacy, it won’t grow. Use these easy pharmacy promotion ideas sure to attract new patients to your pharmacy.
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How to Improve Pharmacy Marketing with a Marketing Checklist

Just like patients need checkups, your pharmacy’s marketing requires regular reviews. Use this free marketing checklist to get your marketing in top shape.
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How to Use the Shop Local Movement to Put Your Pharmacy in the Spotlight

Consumers today want personalized experiences and customized products that they can only get at local businesses. Find out how to capitalize on the shop local movement to grow your independent…
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These Are the Most Overlooked Ways to Make Your Pharmacy Look More Professional

Dramatically increase the perceived value of your pharmacy. Make your pharmacy look more professional by fixing the most overlooked areas that affect how patients see your business.
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How to Reach Pharmacy Patients Who Don't Know They Need Your Pharmacy by Elements magazine | pbahealth.com

How to Reach Patients Who Don’t Know They Need Your Pharmacy

Your community is full of patients who don’t know they need your independent pharmacy. Yet. Reach these previously unreachable pharmacy patients with the right strategies.
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5 Secrets to Advertise Your Pharmacy Like a Pro

Inside: You don’t have to be an advertising master to improve your independent pharmacy advertising. Discover the secrets read more
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Here’s What Your Pharmacy Should Spend on an Advertising Budget

Inside: You know your pharmacy needs to advertise, but you don’t know how much to spend. Here’s what read more
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How to Promote Nutrition and Diet at Your Pharmacy

Patients probably don’t think about consulting with their pharmacist about a new diet program. Or about the right read more
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These Simple Mistakes Are Ruining Your Pharmacy Advertising

You know that friend who’s always telling jokes that no one ever laughs at? Sometimes, advertisements can be read more
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10 Pharmacy Advertising Ideas to Get New Patients Now

Inside: Get new patients in your doors with these affordable and unexpected pharmacy advertising ideas for independent pharmacies. Reaching read more
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Here’s Why Your Pharmacy Must Have a Unique Selling Proposition

Do you know what makes your pharmacy unique? Of course you do. It’s why your pharmacy differs from read more
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What an Expert Can Teach Your Pharmacy About Digital Marketing the Right Way

Are you advertising where your patients spend most of their time? Adults spend 5.6 hours a day online, read more
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The Ultimate Guide to Independent Pharmacy Branding

How do patients view your pharmacy? Do they think of you as innovative and tech-forward? Reliable and friendly? read more
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Operations

7 Inventory Management Mistakes Pharmacies Don’t Realize They’re Making

Inside: Improve your bottom line by avoiding these inventory management errors. Inventory costs tie up the bulk of read more
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Best Daily Practices for Opening and Closing a Pharmacy

Inside: Establish a safe and effective routine to make your independent community pharmacy ready for patients. Even though read more
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Managing Multiple Pharmacies: The Key to Consistent Communication

Inside: How to get an easy-to-understand message out to multiple store locations. Communication runs deeper having face-to-face conversations. read more
read more

How to Find Fair Market Value When Purchasing a Pharmacy

With big pharmacy chains slowing openings and even closing stores, and fewer pharmacists retiring, young pharmacists are striking read more
read more

This Online Program Trains Pharmacy Technicians for Certification

Every successful specialist relies on a trusted sidekick. Pilots have copilots. Doctors have nurses. Lawyers have paralegals. For read more
read more

5 Tips to Help Patients Remember to Take Their Meds by Elements magazine | pbaheallth.com

8 Tips to Help Patients Remember to Take Their Medications

Adherence is important to your patients’ health and to your pharmacy’s bottom line. Medication adherence directly affects your read more
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The Most Important Meeting Pharmacy Managers Neglect

Inside: Build trust with your employees and boost their effectiveness with regular one-on-one meetings. Your independent pharmacy is read more
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How to Get Things Done at Your Pharmacy

Viewing execution as a discipline can help your independent pharmacy become more productive and effective.
read more

The Most Overlooked Cost of Pharmacy Inventory Buying

Inside: The search for the best prices on pharmacy inventory can be time-consuming—but it doesn’t have to be. read more
read more

Independent Pharmacy Financials 101: Budgeting

Inside: A detailed budget will help you run a lean and efficient independent pharmacy. You already keep a read more
read more

Managing Multiple Pharmacies: How to Build a Loyal Following With a Unified Brand

Effective branding can help you connect to your patients on an emotional level and build a loyal following that lasts.
read more

7 Ways to Improve Your Pharmacy’s Inventory Turnover Rate

Keep products moving off the shelf by increasing your inventory turnover rate with these simple strategies.
read more

Pharmacy Financials 101: Financial Statements

A breakdown of every major financial statement so you can know the financial health and outlook of your business.
read more

How a checklist can transform pharmacy business

This Simple Technique Can Completely Transform Your Pharmacy (And Save Lives)

Easily make your pharmacy safer, more efficient, and more effective.
read more

10 Simple Ways to Reduce Pharmacy Costs

Increase your margins with simple steps to reduce pharmacy costs.
read more

How to Master Pharmacy Inventory for a Better Bottom Line

Every retailer’s business depends on inventory. The better you manage the flow of goods, the more money you read more
read more

How Much Should You Pay Your Pharmacy Technicians and Employees?

Learn how much to pay your employees for ultimate productivity and profit.
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How to Avoid Bias When Hiring Pharmacy Staff

Inside: To hire the most effective, diverse pharmacy staff, confront biases you may not even realize you have. read more
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Managing Multiple Pharmacies: Creating Formal Policies for Every Location

Standardized policies create a consistent and productive workplace. Here are some tips to get you started.
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How to Give Feedback That Actually Improves Pharmacy Performance

How to Give Feedback That Actually Improves Performance

Too often feedback causes more setbacks than improvements. These dos and don’ts of feedback will help make your pharmacy more productive.
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How to Reduce Medication Errors in Your Pharmacy by Elements magazine | pbahealth.com

7 Ways to Reduce Medication Errors in Your Pharmacy

Inside: Medication errors can prove deadly for your patients—here’s how to avoid them. Mistakes will inevitably be made read more
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Robotics Quadrupled This Pharmacy’s Business

Using robots for dispensing medications quadrupled this independent pharmacy's business and freed up more time to spend with patients.
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Is It Time for Your Pharmacy to Downsize?

No business wants to lay off employees, but sometimes it's the only option. A Harvard professor explains how to downsize the right way.
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How to Create an Employee Handbook for Your Pharmacy

Learn what to include in a detailed employee handbook for increased workplace harmony and productivity.
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A Step-by-Step Guide for Dealing with Disgruntled Patients by Elements magazine | pbahealth.com

A Step-by-Step Guide for Dealing With Difficult Pharmacy Patients

Inside: Turn difficult patients into loyal customers with these practical steps. You can’t please everyone. That might be read more
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Managing Multiple Pharmacies: How to Create Consistent Results Across All Your Locations

Inside: In part 2 of our series on managing multiple pharmacies, learn how to ensure every pharmacy and read more
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10 Traits of Successful Pharmacy Employees

Foster these traits in your employees for a happier and more productive pharmacy.
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Are You Making These Common Pharmacy Management Mistakes?

Even with the best of intentions, you could be mismanaging your pharmacy and making your employees less productive.
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How to Disagree Productively in the Pharmacy Workplace

How to use differences of opinion to improve your pharmacy’s work environment.
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4 Start-Up Business Models to Modernize Your Pharmacy

Learn from Uber, Dropbox, and other wildly successful start-ups to keep your pharmacy on the cutting edge.
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Retail

Lessons in Innovation From Pharmacy Trendsetters

For the third year, representatives for the NCPA Innovation Center gathered to review the year in pharmacy and read more
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3 Clever Pharmacy Sign Ideas to Shoppers Can't Resist

Clever Front-End Sign Ideas Shoppers Can’t Resist

Get your message across and share your expertise with customers without saying a word. Here are three unconventional read more
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This Is the Front-End Strategy Every Successful Retailer Uses to Boost Revenue

The margins on prescriptions are razor-thin and only getting thinner. But the merchandise in your front end is read more
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How to Differentiate Your Pharmacy From the Competition

In a crowded field, your pharmacy needs to find a way to stand out.
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15 Retail Strategies to Increase Front-End Pharmacy Sales Year-Round

Boost front-end revenue with these practical retail strategies.
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Get Rid of Pharmacy Shrinkage Once and for All

You could be losing inventory without even knowing—learn how to get a grip on pharmacy shrinkage.
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How to Make Your Pharmacy Storefront Stand Out

Amp up your curb appeal to make your pharmacy more inviting.
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Your Pharmacy’s Appearance Matters More Than You Think

Make your pharmacy look great inside and out to attract and retain more patients.
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These Are the Top Front-End Items to Sell in Your Pharmacy

Find out the top-performing products independent pharmacies can’t afford to miss out on.
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The Essential Guide to Retail Pharmacy Layouts

Learn how to arrange your store layout to move the most merchandise and to enhance the customer experience so they keep coming back.
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Merchandising Basics: Front-End Tips From an Industry Expert

Quick tips from the leading merchandising expert in pharmacy on how to get patients to buy more.
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This Classic Retail Tactic Boosts Front-End Pharmacy Sales

As margins behind the counter continue to decline, independent pharmacies are looking to remedy their profit pains. And pharmacy retail experts are prescribing a simple front-end treatment.
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How to Turn Front-End Shoppers Into Buyers

Front-end sales are increasingly important as dispensing medications becomes less profitable. Convert patients, visitors, and shoppers into buyers and loyal customers.
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Merchandising mistakes you may be guilty of

Merchandising Mistakes Your Pharmacy May Be Guilty Of

The front end of your store requires a different strategy from the pharmacy side of your business. Here are nine mistakes you could be making.
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Wound Care: A High Profit Margin Front-End Offering

Expanding beyond the essentials to make your wound care section a niche is an opportunity to help your patients—and grow your business.
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How to Keep Pharmacy Patients Engaged With Your Rewards Program

Nearly half of consumers aren't active in rewards programs. Learn how to keep patients engaged and happily saving with your program.
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Unlock Your Pharmacy’s Front-End Potential With Private Label Products

Independent pharmacies only earn 5 percent of their revenue from their front end on average. Use this solution from the leading front-end expert to get to 10 percent.
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Set Your Pharmacy’s Front End Apart by Engaging All Five Senses

Most independent pharmacies don’t have the resources to compete with online retailers and pharmacies in convenience and price. But your brick-and-mortar locations enable you to engage patients in ways impossible for…
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When to Quit Stocking a Product at Your Independent Pharmacy

It’s tough to tell whether a poorly selling product is awaiting an upswing or is simply dead weight. Here's how to know when to remove a product from your inventory.
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How to Sell Natural Products in Your Independent Pharmacy

Independent pharmacies can no longer assume customers aren’t looking for natural products in their stores. Get the complete guide to natural and organic products for the independent pharmacy front end.
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10 Ways to Make Your Pharmacy’s Front End More Exciting

Want your front end to get noticed? Boost sales with an easy-to-shop front end that gets people excited to visit your independent pharmacy.
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How to Avoid the Museum Effect in Your Independent Pharmacy by Elements magazine | pbahealth.com

Do You Make This Embarrassing Merchandising Mistake in Your Pharmacy?

Independent pharmacies often leave gaps and bare spaces on the shelves. Discover why this practice (called the museum effect) can harm sales.
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How to Encourage Impulse Shoppers to Buy More Products They Need

Easily boost pharmacy revenue by promoting your front end to impulse shoppers. Use these strategies to help patients find what they need and increase sales.
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Are You Giving Patients a Great Pharmacy Experience?

How patients experience your pharmacy matters. Learn how to give patients a great pharmacy experience that will earn their loyalty for life.
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How to Provide Great Customer Service in Your Pharmacy

Discover the top traits of great customer service. And learn how your independent community pharmacy can master them all.
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How to Use Planograms to Guarantee Increased Pharmacy Retail Sales

You could get more out of your pharmacy's front end. Learn how planograms can increase your pharmacy's front-end sales (and do the heavy lifting for you).
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How to Boost Pharmacy Allergy Season Sales Right Now

Get your independent community pharmacy ready for allergy season. Learn key insights to boost front-end sales of allergy products.
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10 Genuine Ways to Help Patients By Upselling Pharmacy Products

As a community pharmacy owner you have to find a balance between your responsibilities as a pharmacist and your responsibilities as a retailer in order to run a successful business.
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How to Create the Ultimate Pharmacy Shopping Experience

Today, consumers are increasingly looking for convenience. Your customers come to your store for the excellent service and counseling offered by your independent pharmacy, but you can increase your store’s…
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