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How to Create an Employee Handbook for Your Pharmacy

How to Create an Employee Handbook for Your Pharmacy by Elements magazine |

September 19, 2019

Inside: Learn what to include in a detailed employee handbook for increased workplace harmony and productivity. 

When onboarding a new employee, there are lots of things big and small that you need to communicate about your pharmacy in order to set them up for success.

An employee handbook holds all of the answers to your employees’ questions about the job, and even some answers to questions they didn’t know they should be asking. And it’s not just a tool for new employees. An employee handbook will serve as a reference point for all your team members, no matter how long they’ve worked there.

A well-written employee handbook will set the tone for your pharmacy. It makes clear what expectations you have for your employees, like dress code, workplace conduct, and job performance. It also makes clear what your obligations are to them, like what they can expect for health insurance benefits, payment schedules, and paid time off.

When questions arise about procedures, pointing to an objective document like an employee handbook can smooth over potential problems and ensure fair treatment for everyone.

Learn how to easily put together an employee handbook with everything your employees need.

General Information About the Pharmacy

The beginning of your employee handbook is a great place to introduce team members to your company culture. This section should, in big-picture terms, tell employees what the pharmacy is all about.

This may not seem as important as including the nitty-gritty details about workplace procedures, but taking the time to tell the story of your pharmacy will make new employees feel like they are a part of something bigger. They’ll see how they fit into that larger story and take pride in their work from day one.

Items to expand on in this section include:


Workplace Policies

Clearly laying out your workplace policies is important on two fronts. First, it sets new employees up for success. But more importantly, having these policies in writing means that you have a back-up in the unfortunate case that an employee is breaking the rules.

Depending on the severity of the rule-breaking, you can either point first-time offenders to specific policies to correct their behavior or cite policies if you have to let them go.

Start by including these policies:


Behavioral Expectations

Beyond all of the rules, your pharmacy certainly has lots of norms and procedures that might be difficult for new employees to catch onto.

Use your employee handbook to spell out some of those norms, like if there’s a pecking order for taking breaks or that broccoli should never be warmed up in the microwave.

Make sure to address these issues:


Compensation and Benefits

Workplace culture and policies are important, but new employees are probably most curious about their compensation and benefits.

This section will cover base compensation along with any other extra perks you offer.


An Independently Owned Organization Serving Independent Pharmacies

PBA Health is dedicated to helping independent pharmacies reach their full potential on the buy side of their business. The company is an independently owned pharmacy services organization based in Kansas City, Mo., that serves independent pharmacies with group purchasing services, expert contract negotiations, distribution services, and more.

PBA Health, an HDA member, operates its own VAWD-certified warehouse with more than 6,000 SKUs, including brands, generics, narcotics CII-CV, cold-storage products, and over-the-counter (OTC) products.

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