Featured

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How One Pharmacy Saves Thousands on Its Cost of Goods

When Huy Duong, RPh, owner of Dale’s Pharmacy in Fort Lupton, Colorado, discovered ProfitGuard, he couldn’t believe how long his business had gone without it. “What have we been doing all these years?” he asked. “It’s like it opened our eyes.” read more

Let’s Talk About Pharmacy Debt

Why debt can be a valuable financial tool for independent pharmacies. read more

Pharmacy Prior Authorizations: Proven Tips to Resolve PAs Quickly and Easily

Prior authorizations are not a new burden for pharmacies, but according to pharmacists, the number of these administrative annoyances keeps growing. Learn from other owners how to deal with them effectively. read more

Business

8 Tips to Make Filing Pharmacy Taxes a Breeze

8 Tips to Make Pharmacy Tax Filing a Breeze

Between changes from the 2017 Tax Cuts and Jobs Act and a variety of coronavirus relief packages, sorting through your pharmacy's financial information to prepare for tax season may feel…
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What Are Your Pharmacy’s Most Valuable Assets?

The success of your independent community pharmacy relies on properly managing your most valuable assets.
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8 Pharmacy Functions That Can Be Easily Outsourced

How to save time by outsourcing important non-pharmacy work to the pros.
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Pharmacy Drug Distributors: How to Choose the Right One for Your Pharmacy

Look for a pharmacy drug distributor with these traits.
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4 Economic Principles That Make or Break Independent Pharmacies

Leverage basic economics to make better business decisions for your pharmacy.
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5 Common Workplace Issues That Drain Productivity by Elements magazine | pbahealth.com

7 Common Workplace Issues That Drain Productivity

Find out what workplace bottlenecks could be affecting your pharmacy’s productivity.
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7 Things to Do Before the End of 2020

Here are a few steps you can take to end 2020 on a good note and set yourself up for a successful 2021.
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How Will Covid-19 Relief Affect This Year’s Taxes for Pharmacies?

Between the CARES Act and the Paycheck Protection Program Flexibility Act, independent pharmacies are looking at some brand new (and often confusing) issues when it comes to filing taxes.
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Let’s Talk About Pharmacy Debt

Why debt can be a valuable financial tool for independent pharmacies.
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cost of goods sold pharmacy wholesaler rebates

How to Earn $166,096 Additional Annual Profit

Learn how to take advantage of your pharmacy contract terms to maximize your rebate every month.
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6 Signs Your Pharmacy Needs a Change

How to change from an industry straggler to a pack leader.
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5 Examples of Superior Customer Service

Providing excellent customer service at your pharmacy is one of the best ways to build relationships with patients read more
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7 Ideas Guaranteed to Boost Your Pharmacy’s Bottom Line

Increase your annual profit with these business ideas for your retail community pharmacy.
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Improve Your Customer Service With These Metrics

These customer service metrics help you cultivate loyal patients and bring in new business.
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6 Christmas Retail Trends During Covid-19

Stay on top of these trends to make Christmas profitable despite coronavirus.
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Independent Pharmacy Key Performance Indicators

With KPIs, you can set targets that will help you improve the quality of service to patients, financial outcomes, efficiency in pharmacy operations, and more.
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Everything Pharmacies Need to Know About Compliance Packaging

Why Every Pharmacy Should Offer Compliance Packaging

You can help patients stay adherent, improve their health outcomes, and make your pharmacy more profitable, all by changing the way you package medications at your pharmacy.
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Why Successful Businesses Go Bankrupt

The mistakes that brought down business giants — and how you can avoid them.
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How to Pick Up Business at Your Independent Pharmacy

If you’re looking to increase your pharmacy’s profits, you have two main ways to do so: Sell more read more
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Measuring and Projecting Financial Health

How to ensure your pharmacy is financially healthy — and how to keep it that way
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How to Reduce Pharmacy DIR Fees

Concrete steps independent community pharmacies can take to lower DIR fees and increase profits.
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30 Job Interview Questions to Ask Pharmacy Applicants

Ask the right questions to find the perfect person for the job.
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How to Make the Most of the Cash Sitting in Your Bank

In the days of thin profit margins and low reimbursements, having extra cash on hand is a good read more
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How the Pandemic Has Changed the Way Independent Pharmacies Do Business

Plexiglass shields, masked employees, and social distance markers are now common sites in independent pharmacies across the United read more
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Point-of-Care Testing: A Cash Business Opportunity for Pharmacy

Not so long ago, patients who wanted to get the flu shot had to trek to their primary read more
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Should You Refinance Your Pharmacy Debt?

Inside: Reasons you should — and shouldn’t — finance your pharmacy debt. If your pharmacy is running smoothly read more
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5 Things Pharmacists Need to Know About Saying “Sorry”

Reprint from 2015 June Issue. What does the phrase, “I’m sorry,” mean to you? Is it a statement read more
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7 Tips to Grow Your Pharmacy During a Downturn

An economic recession doesn’t have to spell doom for your independent pharmacy.
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Preparing for Flu Season During the Coronavirus Pandemic

Inside: How to keep patients safe from coronavirus while administering flu shots. With COVID-19 still rampant, pharmacies are read more
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Do You Know What Your Most Profitable Products Are?

Inside: Why it’s important to know your margins on individual products, categories, and services You probably are aware read more
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Community

Polypharmacy Prevention: 5 Questions to Ask Your Patients

When patients visit your independent community pharmacy, they may not know much about the medication they’ve just been read more
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5 Tips to Combat Prescription Drug Abuse in Your Pharmacy

Since 1999, 750,000 people have died of drug overdoses, and in 2018, two out of every three overdose deaths involved opioids.
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Promoting Healthy Habits During the Pandemic

With the pandemic causing extra stress, pivot to help your patients focus on wellness.
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How to Use Halloween to Market Your Pharmacy

With some enthusiasm and creativity, you can use Halloween to be more active in your community, to engage more of your patients, and encourage more foot traffic in your store.
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How to Provide a Successful Medicare Open Enrollment Service

As the number of seniors in the United States continues to rise, Medicare Part D open enrollment is read more
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10 Easy Ways to Increase Patient Referrals

If you’re looking for effective ways to increase the number of patients at your independent community pharmacy, look read more
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Supporting Your Community in Turbulent Times

Patients are facing unexpected health and financial challenges during COVID-19 — here’s why you should help.
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Back-to-School: Coronavirus Edition

With some kids not returning to school and parents worried about the safety of the kids who do go back to the classroom, back-to-school shopping looks a lot different in…
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Is Diabetes Care a Good Business Opportunity for Pharmacy?

For those in the business of healthcare, Type 2 diabetes should perk some ears. More than 30 million read more
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8 Effective Ways to Gather Patient Feedback for Your Pharmacy

Patient feedback can help your pharmacy meet community needs, build loyalty, and boost revenue.
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How to Create an Inclusive Pharmacy and Diversity

How to Promote Diversity in Your Pharmacy

How to improve your business with inclusive practices for employees and patients.
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Managing Mental Health at the Pharmacy

How to assist patients and staff members who may be struggling with their mental health.
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Making the Most of Medicare: Everything Pharmacies Need to Know to Capture More Medicare Patients

Medicare Enrollment: How to Get Lifelong Pharmacy Patients in Less Than Two Months

Independent pharmacy's guide to medicare enrollment.
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How to Put Together a Successful Pharmacy Booth

A friendly and prepared presence at local events can attract new patients. Here's how to make the most of your pharmacy booth.
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How One Community Pharmacy Is Beating COVID-19

As essential healthcare providers, pharmacies are one of the few vital businesses that must remain open during the read more
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The Ultimate Pharmacy Guide to Offering Value-Based Patient Care by Elements magazine | pbahealth.com

This Pharmacy’s Discharge Program Earns New Business While Keeping Patients Out of the Hospital

Nearly 14 percent of all patients discharged from the hospital will be readmitted within 30 days, according to read more
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How to Help Patients Quit Smoking

The US Surgeon General’s office in January released its first report on smoking cessation in 30 years. The read more
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Coronavirus Pandemic: 9 Things Independent Pharmacies Should Do Now A guide for the independent pharmacy industry.

Coronavirus: 9 Things Independent Pharmacies Should Do Now

Tips to keep your patients and pharmacy healthy during the novel coronavirus outbreak. A guide for the independent pharmacy industry.
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Coronavirus: What Do We Know and What Can Pharmacies Do?

Inside: Here’s what you need to know to advise your patients on the new deadly coronavirus from China. read more
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How to Lose Patients and Alienate Prescribers

Patients and prescribers are the lifeblood of your pharmacy. These mistakes will turn them away for good.
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9 Ways to Thank Your Patients this Thanksgiving by Elements magazine | pbahealth.com

15 Ways to Thank Your Patients This Thanksgiving

Embrace the Thanksgiving holiday with gestures that let patients know you appreciate them (and that make them appreciate you).
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Long-Term Care Opens the Door to Long-Term Pharmacy Profits

Everything your pharmacy needs to know about entering the long-term care market.
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eyond ADA: Making Your Pharmacy Accessible for Everyone by Elements magazine | pbahealth.com

Beyond ADA: Making Your Pharmacy Accessible for Everyone

How to go the extra mile to make your pharmacy easy to navigate for patients with disabilities.
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How to Talk to Your Patients About Prescription Drug Abuse

In the midst of a growing epidemic, be prepared to navigate the issue of prescription drug abuse in your pharmacy.
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Balancing Patient Health With Business Profits

Inside: Learn how your patient needs and your business needs can work together to create a healthier community. read more
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5 Ways to Put Your Patients at Ease by Elements magazine | pbahealth.com

6 Ways to Improve Personal Communication at Your Pharmacy

Learn new communication skills to make patients more comfortable in and committed to your pharmacy.
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How to Improve Pharmacist-Physician Relationships by Elements magazine | pbahealth.com

8 Ways Pharmacists Can Strengthen Relationships With Physicians

Collaborating with physicians isn’t always easy for a busy independent pharmacist, but these are relationships you can’t afford to neglect.
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This Independent Pharmacy Thrives Through Nonprofit Partnerships

Pike's Pharmacy found a way to genuinely help the neediest patients in its local community. And to make money doing it.
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How to Choose the Best Communication Channels for Your Independent Pharmacy

If your communication strategy is one-dimensional, you’re leaving valuable information on the table. Here’s how to cover all your bases.
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How to Prevent Polypharmacy in Elderly Patients

Elderly patients need special consideration at the pharmacy. Here’s how pharmacists can help prevent complications from polypharmacy.
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Industry

Pharmacy Drug Distributors: How to Choose the Right One for Your Pharmacy

Look for a pharmacy drug distributor with these traits.
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2020 Healthcare Trends Pharmacies Need to Know

This year has caused healthcare providers to change a lot about the way they interact with patients, and it’s changed the expectations that patients have for their providers.
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Covid-19 Vaccines: Everything Independent Pharmacies Need to Know

Covid-19 and Childhood Vaccines: Everything Independent Pharmacies Need to Know

Tis the season. Not the usual season of gifts under the tree, or choral congregations, or festive feasts. read more
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The State of Independent Pharmacy 2020

The NCPA recently released its annual Digest, and on its face, some of the financial trends weren’t encouraging. Here are the most important takeaways.
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How to Be an Effective Independent Pharmacy Advocate

Tips for making a compelling case to your legislators.
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How the Pandemic Has Changed the Way Independent Pharmacies Do Business

Plexiglass shields, masked employees, and social distance markers are now common sites in independent pharmacies across the United read more
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Pharmacy Roundup: This Week’s Top 5 Articles From the Web by Elements magazine | pbahealth.com

Pharmacy Roundup: This Week’s Top 5 Stories for September 4, 2020

Every week we share our favorite articles that other organizations, associations, and companies are producing to help your read more
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Key Insights From the 2020 JD Power Pharmacy Study

The latest pharmacy trends that independent owners need to know.
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Current Legislation That Could Change Independent Pharmacy

A roundup of latest rules, legislation, and executive orders affecting independent pharmacy.
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Wholesale Pharmaceutical Suppliers Pharmacies Should Avoid

Look out for these red flags when choosing a wholesale pharmaceutical supplier.
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How Will COVID-19 Change the Future of Retail Pharmacy?

The coronavirus pandemic has upended nearly every industry, leaving essential and nonessential businesses alike wondering what the world read more
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CARES Act: Everything Independent Pharmacies Need to Know PPP Loan Forgiveness

What Pharmacies Need to Know About the New PPP Loan Forgiveness

Changes in the law make PPP loan forgiveness more accessible to small businesses.
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What Independent Pharmacies Need to Know About COVID-19 Testing

COVID-19 Testing: What Independent Pharmacies Need to Know

Updated June 15 Performing coronavirus tests is a great opportunity to improve the health of your community and read more
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How One Community Pharmacy Is Beating COVID-19

As essential healthcare providers, pharmacies are one of the few vital businesses that must remain open during the read more
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This Online Program Trains Pharmacy Technicians for Certification

Every successful specialist relies on a trusted sidekick. Pilots have copilots. Doctors have nurses. Lawyers have paralegals. For read more
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Lessons in Innovation From Pharmacy Trendsetters

For the third year, representatives for the NCPA Innovation Center gathered to review the year in pharmacy and read more
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What Will the Coronavirus Do to the Pharmaceutical Supply Chain?

The recent coronavirus from China has disrupted more than the health of its victims. The epidemic has shaken read more
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How to Find Low Price Wholesale Pharmaceuticals

Finding reliable low-price or discounted pharmaceuticals can be a challenge. Here's the best way to save money on wholesale drugs while keeping your pharmacy business safe.
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9 Tips for Avoiding Confusion Between Drugs

Be aware of look-alike and sound-alike drugs to combat drug confusion in your independent pharmacy. These simple practices can prevent mixups and medication errors.
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Is Independent Pharmacy Doomed? (And Other Trends From the 2019 NCPA Digest)

Readers’ Choice: The Most Popular Elements Articles of 2019

Discover the most popular tips, tools, and trends that other independent pharmacies learned to make their business better in 2019.
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Here’s What U.S. Patients Have to Say About Brick-and-Mortar Pharmacy

A recent national survey of more than 12,000 pharmacy patients reveals encouraging and useful findings about their current read more
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What Pharmacies Need to Know About Track and Trace Drug Supply Chain Security ActRight Now

What Pharmacies Need to Know About Track and Trace (DSCSA) Right Now

As the Drug Supply Chain Security Act (DSCSA) continues to roll out through 2023, independent pharmacies have to read more
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Is Independent Pharmacy Doomed? (And Other Trends From the NCPA Digest)

Average sales, number of prescriptions dispensed, and gross profits are down—but savvy pharmacies find new ways to succeed.
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How Will the EPA’s New Hazardous Waste Rules Affect Your Pharmacy?

New regulations will impact how pharmacies deal with hazardous waste. Here's what you need to know.
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What Is an Independent Pharmacy Cooperative?

Learn how independent pharmacy cooperatives can give you the purchasing power of chain pharmacies.
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How to Protect Patients and Profits During Drug Shortages

Drug shortages continue to plague patients and pharmacies. Here's what you can do to minimize the problems for your patients and your business.
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The Hidden Costs of Cheap wholesale Drugs (And a Better Way to Spend Less on Pharmaceuticals) by Elements magazine | pbahealth.com

The Hidden Costs of Cheap Wholesale Drugs (And a Better Way to Save Money on Pharmaceuticals)

Don’t sacrifice quality and potential rebates during your search for cheap wholesale drugs. There's a better and more lucrative way.
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How to Buy Wholesale Pharmaceuticals to Maximize Pharmacy Profit

Between your primary wholesaler and secondary distributor, learn how to get the lowest possible price when you buy pharmaceuticals.
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5 HIPAA Violations You Might Not Know About by Elements magazine | pbahealth.com

7 Pharmacy HIPAA Violations That Might Surprise You

These patient privacy pitfalls could cost you thousands.
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This Independent Pharmacy Owner Is Standing Up to PBMs

For this owner, saving the future of independent pharmacy starts in Congress.
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Marketing

7 Reasons Your Pharmacy Needs a Twitter Account

Twitter is an untapped market — only 18 percent of pharmacies have a Twitter account. Pharmacies are missing out on a free marketing opportunity and an important patient demographic.
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7 Pharmacy Social Media Strategies Guaranteed to Bring Patients Through Your Doors

7 Pharmacy Social Media Ideas Guaranteed to Bring Patients to Your Store

Your independent community pharmacy’s social media informs and educates patients, shares meaningful health advice and tips, and is read more
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10 Pharmacy Marketing Resolutions for the New Year

Although you may not think marketing is as important as filling prescriptions quickly or mastering customer service, no read more
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9 Non-Traditional Ways to Market Your Pharmacy

8 Non-Traditional Ways to Market Your Pharmacy

Think outside the box with non-traditional marketing techniques to generate interest in your pharmacy.
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Should Your Independent Pharmacy Use Instagram?

The platform is also an effective way to grab the attention of new potential patients — 62 percent of users said they have become more interested in a business after…
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The Ultimate Guide to Pharmacy Marketing

Everything you need to know about marketing your pharmacy to earn more business.
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10 Business Card Do's and Don’ts by Elements magazine | pbahealth.com

The Dos and Don’ts of Pharmacy Business Cards

Create an informative and professional card to give to colleagues and potential patients.
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6 Traditional Marketing Ideas to Get New Pharmacy Patients

Non-digital advertising might be on the decline, but it remains essential for a rounded and successful marketing plan.
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Create a Solid Pharmacy Marketing Plan in 4 Steps by Elements magazine | pbahealth.com

Create a Solid Pharmacy Marketing Plan in 5 Steps

Here’s what you need to know to create a marketing plan, execute the plan, and monitor its success to ultimately boost your bottom line.
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How to Use Analog Marketing to Earn More Pharmacy Business Than You’ve Ever Had

In an era where people spend 11 hours per day consuming media, every business is vying for a read more
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10 In-Store Pharmacy Marketing Ideas to Increase Sales

Encourage patients to increase their basket size with these creative in-store marketing techniques.
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How to Use Facebook Page and Audience Insights to Refine Your Marketing Strategy

Learn more about your Facebook audience to make them into more loyal patients.
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Market Segmentation Sounds Boring. But Here’s How You Can Use It to Improve Pharmacy Marketing by Elements magazine | pbahealth.com

Is Your Pharmacy Neglecting This Successful Marketing Strategy?

Imagine you’re shopping for a pair of shoes. There’s a bargain bin piled high with every type and read more
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7 Ways to Use Twitter to Attract Patients and Increase Traffic

An active Twitter presence creates brand loyalty that leads to better business for your pharmacy.
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How to Win Patients Over From Mail Order Pharmacies

Use the strengths of your brick-and-mortar location to retain an edge over mail order pharmacies.
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These Patients Are Your Pharmacy’s Most Overlooked Influencers

Parents may hold onto the credit card, but today’s kids have a lot of purchasing power.
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How to Get Five Stars From Review Websites

Online reviews on websites like Google, Facebook, and Yelp have completely changed how people discover and choose where they shop, especially for small businesses like independent pharmacies.
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Marketing Your Pharmacy: Why Direct Mail Works by Elements magazine | pbahealth.com

6 Reasons Direct Mail Marketing Works (and How to Use It to Gain More Pharmacy Business)

Direct mail may seem old-fashioned, but it could be the most effective form of advertising for your pharmacy.
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5 Ways to Welcome New Patients to Your Pharmacy by Elements magazine | pbahealth.com

7 Ways to Welcome New Patients to Your Pharmacy

Small gestures of appreciation have big effects on patients. Try these seven ways to make new patients feel at home at your pharmacy.
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7 Ways to Create Irresistible Front-End Offers by Elements magazine | pbahealth.com

12 Ways to Create Irresistible Front-End Deals at Your Pharmacy

Inside: Draw new patients to your pharmacy and keep current patients coming back with these irresistible front-end deals. read more
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9 Ways to Get More Patient Email Addresses

Your email marketing is only as good as your email list. Use these ten tips to collect more patient email addresses and increase your reach.
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11 Effective Ways to Market Your Pharmacy With Bag Inserts

Leaving existing patients out of your marketing plans is like leaving money on the table. Here’s how a simple bag insert can help nurture your ongoing relationships.
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How to Promote Supplements at Your Independent Pharmacy

Capitalize on one of the fastest-growing retail categories. Discover the most effective ways to promote supplements at your independent pharmacy.
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How to Create a Pharmacy Promotions Calendar (Free Download!)

Get your independent pharmacy’s marketing and promotions on track with a promotions calendar. Keeping a promotions calendar will help you stay organized and consistent.
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Are You Making These Pharmacy Marketing Mistakes?

Like all small businesses, most independent pharmacies are guilty of a few pharmacy marketing mistakes. Get your marketing back on track with expert advice from marketing pros.
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25 Irresistible Pharmacy Promotion Ideas to Get More Patients

If you don’t promote your independent community pharmacy, it won’t grow. Use these easy pharmacy promotion ideas sure to attract new patients to your pharmacy.
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How to Improve Pharmacy Marketing with a Marketing Checklist

Just like patients need checkups, your pharmacy’s marketing requires regular reviews. Use this free marketing checklist to get your marketing in top shape.
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How to Use the Shop Local Movement to Put Your Pharmacy in the Spotlight

Consumers today want personalized experiences and customized products that they can only get at local businesses. Find out how to capitalize on the shop local movement to grow your independent…
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These Are the Most Overlooked Ways to Make Your Pharmacy Look More Professional

Dramatically increase the perceived value of your pharmacy. Make your pharmacy look more professional by fixing the most overlooked areas that affect how patients see your business.
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How to Reach Pharmacy Patients Who Don't Know They Need Your Pharmacy by Elements magazine | pbahealth.com

How to Reach Patients Who Don’t Know They Need Your Pharmacy

Your community is full of patients who don’t know they need your independent pharmacy. Yet. Reach these previously unreachable pharmacy patients with the right strategies.
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Operations

9 Signs Your Pharmacy Employees Are Overworked (and How to Stop It)

An independent pharmacy is a busy place, and employees need to keep many plates spinning. But if there read more
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Firing in the Pharmacy: 5 Tips to Soften the Blow by Elements magazine | pbahealth.com

Firing in the Pharmacy: 6 Tips to Soften the Blow

How to respectfully fire a staff member to let them keep their dignity.
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Employee Benefits: What Should You Provide Your Pharmacy Staff?

A comprehensive slate of benefits attracts great candidates and keeps your best talent around.
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Pharmacy Automation: 7 Ways You Can Transition Employees’ Duties

How to take advantage of new-found time after you automate your pharmacy.
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5 Tips to Put Embarrassed Patients at Ease by Elements magazine | pbahealth.com

9 Tips to Put Embarrassed Patients at Ease

Patients may be reluctant to share embarrassing health issues – here’s what you can do to make them feel comfortable at your pharmacy.
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8 Pharmacy Functions That Can Be Easily Outsourced

How to save time by outsourcing important non-pharmacy work to the pros.
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The Most Common Communication Mistake You Don’t Realize You’re Making

This communication problem is derailing your pharmacy operations and productivity.
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Can You Require Your Employees to Get a Covid-19 Vaccine?

Now that Covid-19 vaccines are rolling out, here’s what you need to know about requiring employee vaccination.
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How to Create a Great Work Environment

Happy employees are productive employees — use these tips to make your pharmacy work environment great.
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How to Prevent the Most Common and Most Expensive Lawsuits Against Pharmacies

In 2019, the average independent pharmacy dispensed over 58,000 prescriptions. With that high volume, errors are almost inevitable. read more
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These Common Fraud Schemes Are Targeting Small Businesses During Covid-19

These Common Covid-19 Fraud Schemes Are Targeting Small Businesses

Criminals are taking advantage of Covid-19 relief efforts to defraud small businesses. Learn how to protect your pharmacy.
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How to Lose Your Best Employees

Why focusing on employee retention can make your pharmacy more profitable and efficient.
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5 Examples of Superior Customer Service

Providing excellent customer service at your pharmacy is one of the best ways to build relationships with patients read more
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Managing Multiple Pharmacies: Entrepreneurial Operating System

This novel management technique will help you communicate with staff to meet your goals.
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5 Common Pharmacy Workflow Disruptions (And How to Fix Them)

How to improve your pharmacy workflow for a more effective work environment.
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Mastering Different Communication Styles to Become a Better Manager Pharmacy

Crucial Communication Styles Every Manager Should Master

Don’t take a one-size-fits-all approach to communicating with your pharmacy staff.
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Measuring and Projecting Financial Health

How to ensure your pharmacy is financially healthy — and how to keep it that way
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9 Pharmacy Tasks Your Technicians Could Be Doing

Use techs at the top of their license for a more efficient pharmacy.
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Creating a Successful Employee Schedule: Advice From Industry Experts

After inventory, payroll is an independent pharmacy’s biggest expense. Scheduling personnel can be the difference between a lean read more
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The Ultimate Track-and-Trace (DSCSA) Checklist for Pharmacies

November 27 marks the final milestone for pharmacies in the long journey toward the comprehensive overhaul of the read more
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Should Your Pharmacy Be Using an Automated Phone System?

The pros and cons of phone automation for your independent pharmacy.
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Preparing for Flu Season During the Coronavirus Pandemic

Inside: How to keep patients safe from coronavirus while administering flu shots. With COVID-19 still rampant, pharmacies are read more
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How to Manage Underperforming Employees

Inside: Underperforming employees can change with support and guidance from management. When faced with an underperforming employee, managers read more
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How to Minimize Financial Losses From PBM Pharmacy Audits

As vice president of operations and general counsel for Family Pharmacy in Aiken, South Carolina, Stuart Johnson has read more
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How Two Pharmacies Improve Operations With Their Pharmacy Management Systems

The pharmacy management system is the beating heart of pharmacy technology. It has the ability to touch every read more
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independent pharmacy insurance coverage options

What Type of Insurance Coverage Does Your Pharmacy Need?

If a storm ripped through your town and damaged the roof of your pharmacy, how would you pay read more
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pharmacy will call technology perceptimed

This Technology Reduces Pharmacy Will Call Time From Minutes to Seconds

With a low-tech will call system, it can take pharmacy employees a minute or two to find the read more
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The Top Challenges (and Solutions) of Managing Multiple Pharmacies

The Top Challenges of Managing Multiple Pharmacies

Independent pharmacy owners have always had to strike a balance between patient care and keeping their business running read more
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Managing Multiple Pharmacies: Lessons From the Nation’s Most Successful Franchises

Learn to improve your pharmacy from these wildly successful multi-store business franchises.
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5 Tips to Increase Your Pharmacy’s Wholesaler Rebates

Take control of your purchasing to get a better wholesaler rebate for your pharmacy.
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Retail

Home Health Care Products: A Profitable Market for Independent Pharmacies

As baby boomers age, they’re looking to home health care as a way to continue living comfortably at read more
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How to Bring in Big Revenue With a Pharmacy Gift and Cards Section

How to Bring in Big Revenue With a Pharmacy Gifts and Cards Section

Here's how pharmacies are generating revenue and driving traffic with a large gift and cards section.
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15 Ways to Promote Your Loyalty Rewards Program

Drive traffic to your pharmacy and increase sales with these ideas for promotions and special events for loyalty members.
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Attract More Shoppers to Your Pharmacy With One Simple Device

When deciding where to shop, 87 percent of people begin online, according to a 2019 study from Publicis read more
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The Key to a Thriving CBD Offering

Over the past few years, cannabidiol (CBD) has become a sort of industry gold rush for retailers across read more
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How Loss Leaders Can Grow Your Pharmacy Sales

Inside: Strategically taking a financial hit on front-end items can make your pharmacy more profitable. With slim margins read more
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Back-to-School: Coronavirus Edition

With some kids not returning to school and parents worried about the safety of the kids who do go back to the classroom, back-to-school shopping looks a lot different in…
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Do You Know What Your Most Profitable Products Are?

Inside: Why it’s important to know your margins on individual products, categories, and services You probably are aware read more
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7 Coronavirus Retail Trends That Should Transform Your Front End

Embrace these in-demand products in your front end to stay profitable despite the pandemic.
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pharmacy store layout features independent retail

5 Pharmacy Store Layout Features You’re Overlooking

As a pharmacist, it’s easy to get stuck in a rut and only see your pharmacy from behind read more
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How Playing Music Can Increase Front-End Sales

Adding music to your pharmacy encourages patients to buy more.
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pharmacy front end discounts coupons pricing

The Dos and Don’ts of Retail Pharmacy Discounts

Everywhere you look, there’s a promotion prodding you to make a purchase. An email offering free delivery for read more
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9 Simple Tricks to Increase Curbside and Drive-Thru Sales pharmacy

9 Tricks to Increase Curbside and Drive-Thru Sales

How to increase sales with your curbside and drive-thru pharmacy business.
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Lessons in Innovation From Pharmacy Trendsetters

For the third year, representatives for the NCPA Innovation Center gathered to review the year in pharmacy and read more
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3 Clever Pharmacy Sign Ideas to Shoppers Can't Resist

Clever Front-End Sign Ideas Shoppers Can’t Resist

Get your message across and share your expertise with customers without saying a word. Here are three unconventional read more
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This Is the Front-End Strategy Every Successful Retailer Uses to Boost Revenue

The margins on prescriptions are razor-thin and only getting thinner. But the merchandise in your front end is read more
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How to Differentiate Your Pharmacy From the Competition

In a crowded field, your pharmacy needs to find a way to stand out.
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15 Retail Strategies to Increase Front-End Pharmacy Sales Year-Round

Boost front-end revenue with these practical retail strategies.
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Get Rid of Pharmacy Shrinkage Once and for All

You could be losing inventory without even knowing—learn how to get a grip on pharmacy shrinkage.
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How to Make Your Pharmacy Storefront Stand Out

Amp up your curb appeal to make your pharmacy more inviting.
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Your Pharmacy’s Appearance Matters More Than You Think

Make your pharmacy look great inside and out to attract and retain more patients.
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These Are the Top Front-End Items to Sell in Your Pharmacy

Find out the top-performing products independent pharmacies can’t afford to miss out on.
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The Essential Guide to Retail Pharmacy Layouts

Learn how to arrange your store layout to move the most merchandise and to enhance the customer experience so they keep coming back.
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Merchandising Basics: Front-End Tips From an Industry Expert

Quick tips from the leading merchandising expert in pharmacy on how to get patients to buy more.
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This Classic Retail Tactic Boosts Front-End Pharmacy Sales

As margins behind the counter continue to decline, independent pharmacies are looking to remedy their profit pains. And pharmacy retail experts are prescribing a simple front-end treatment.
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How to Turn Front-End Shoppers Into Buyers

Front-end sales are increasingly important as dispensing medications becomes less profitable. Convert patients, visitors, and shoppers into buyers and loyal customers.
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Merchandising mistakes you may be guilty of

Merchandising Mistakes Your Pharmacy May Be Guilty Of

The front end of your store requires a different strategy from the pharmacy side of your business. Here are nine mistakes you could be making.
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Wound Care: A High Profit Margin Front-End Offering

Expanding beyond the essentials to make your wound care section a niche is an opportunity to help your patients—and grow your business.
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How to Keep Pharmacy Patients Engaged With Your Rewards Program

Nearly half of consumers aren't active in rewards programs. Learn how to keep patients engaged and happily saving with your program.
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Unlock Your Pharmacy’s Front-End Potential With Private Label Products

Independent pharmacies only earn 5 percent of their revenue from their front end on average. Use this solution from the leading front-end expert to get to 10 percent.
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