Featured

How to Get Five Stars From Review Websites

Online reviews on websites like Google, Facebook, and Yelp have completely changed how people discover and choose where they shop, especially for small businesses like independent pharmacies. read more

How to Reap More Revenue With Your Point-of-Sale System

An expert reveals the secrets to using the point-of-sale system to maximize revenue. read more

The Essential Guide to Retail Pharmacy Layouts

Learn how to arrange your store layout to move the most merchandise and to enhance the customer experience so they keep coming back. read more

Business

Managing Multiple Pharmacies: Key Factors to Succeed With More Than One Location

More pharmacy locations can lead to more profits, but also to more difficult management situations. Learn the most important factors in managing multiple pharmacy locations successfully.
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5 Metrics to Measure Your Pharmacy’s Success

These metrics reveal the heartbeat of your business. Learn how to calculate and use the data to improve your pharmacy's financial health.
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How to Build a Profitable Pharmacy Niche

Inside: Find the right niche to stand out from the crowd and create a reliable profit stream. Pull read more
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How to Make Your Pharmacy Stand Out From Big Business

Your independent community pharmacy has advantages that can outshine the national chains.
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Wholesaler Contracts: Your Cost of Goods Isn’t What You Think It Is

Whatever you think your cost of goods is, you're probably wrong.
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Common Purchasing Mistakes That Cost Pharmacies Thousands

Pharmacies make detrimental purchasing mistakes all the time without realizing it. Look out for these missteps to protect your profit.
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This Pharmacy Duo Is Leading Community Pharmacies Into the Future

Inside: Scot and Amy Schmidt are moving the needle toward a new pharmacy payment model based on the read more
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How to Maximize Rebates and Profitability on Pharmacy Inventory

Pharmacies routinely miss out on rebates and sticker price savings on their inventory. This one purchasing solution can save pharmacies $110,731 a year on average.
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How to Reap More Revenue With Your Point-of-Sale System

An expert reveals the secrets to using the point-of-sale system to maximize revenue.
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6 Business Lessons From Visionary Companies

Discover essential business lessons that can make your pharmacy great from the seminal business text Built to Last.
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7 Common Growing Pains Independent Pharmacies Suffer

Discover how to navigate the likely speed bumps your pharmacy will encounter as it expands.
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Why Every Independent Pharmacy Needs a Buying Group

Without them, pharmacies are dying. With them, they’re thriving.
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20 Strategies to Increase Non-Prescription Pharmacy Sales

Supplement your sales behind the counter with a boost of revenue in front of the counter.
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10 Business Management Strategies From Fortune 100 Companies

Learn essential business management strategies from CEOs of the most successful companies in the nation.
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Funding Change: How Pharmacies Can Apply for Grant Funding by Elements magazine | pbahealth.com

Free Money: How Pharmacies Can Apply for Grant Funding

Do you have an idea for your business but don't have the funding? Learn how to get free money to pursue your dream.
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This Pharmacy Dramatically Expanded Its Business With Telepharmacy

A regional independent pharmacy discovered a way to expand its business with dramatically reduced overhead costs. Could this strategy work for other pharmacies?
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How to Make Immunizations a Pharmacy Profit Center

When Beverly Schaefer became one of the first pharmacists to administer flu shots in 1996, she could never read more
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How to Vet a New Business Idea for Your Pharmacy

How do you keep your new pharmacy business idea from failing? Test it with tried-and-true methods to minimize risk and maximize success.
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Earn More Revenue From Your Current Pharmacy Patients

Are you getting the most from your current patients? Discover strategies to maximize revenue from those who already frequent your pharmacy.
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How to Make Better Decisions for Your Independent Pharmacy

Every decision you make impacts your pharmacy business and livelihood. Learn the skills for better decision-making.
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Do’s & Don’ts: 5 Tips for a Successful Patient Consultation by Elements magazine | pbahealth.com

Are You Making These Common Mistakes During Patient Consultations?

These common mistakes could be affecting your patient consultations and therefore your pharmacy business. Learn how to fix them.
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7 Ways the Internet Is Changing How You Run Your Independent Pharmacy

The internet has altered people's expectations for everything, including independent pharmacies. Here’s how it should change your business approach.
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Why Independent Pharmacists Should Partner With Hospice Care

Partnering with a hospice care organization can strengthen your ties to the community while increasing your revenue.
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Here Are the Best Pharmacy Names to Name (or Rename) Your Business by Elements magazine | pbahealth.com

Readers’ Choice: Top 5 Elements Web Articles in 2018

To kick off the New Year, take a look back at the most popular Elements magazine articles from 2018.
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9 Preventive Care Ideas to Boost Independent Pharmacy Profit

Today’s pharmacy is so much more than prescriptions. Here’s how pharmacists are using preventive care to bring in more money, and where they can set their sights to expand.
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Independent Pharmacy’s Guide to Getting a Loan

You may need to take out a loan to keep your pharmacy business growing. Learn how to get a pharmacy loan from the experts who lend them out.
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This Plant Product Is Growing Prolific Profits at Independent Pharmacies

Independent pharmacy's complete guide to the profitable plant product sweeping the nation.
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How to Write a Pharmacy Business Plan

A business plan lays out the path to your pharmacy’s success. Follow these guidelines to get started.
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Customer Service Phrases That Keep Pharmacy Patients Happy

Saying the right thing in difficult moments can defuse a tough situation. Try these phrases to preserve your relationship with a frustrated patient.
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How Independent Pharmacies Can Help Patients Save Money

Connecting patients with money-saving tools and strategies helps their health and your business. Learn how to get your patients the best deal on their medication.
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Community

eyond ADA: Making Your Pharmacy Accessible for Everyone by Elements magazine | pbahealth.com

Beyond ADA: Making Your Pharmacy Accessible for Everyone

How to go the extra mile to make your pharmacy easy to navigate for patients with disabilities.
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How to Talk to Your Patients About Prescription Drug Abuse

In the midst of a growing epidemic, be prepared to navigate the issue of prescription drug abuse in your pharmacy.
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Balancing Patient Health With Business Profits

Inside: Learn how your patient needs and your business needs can work together to create a healthier community. read more
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5 Ways to Put Your Patients at Ease by Elements magazine | pbahealth.com

6 Ways to Improve Personal Communication at Your Pharmacy

Learn new communication skills to make patients more comfortable in and committed to your pharmacy.
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How to Improve Pharmacist-Physician Relationships by Elements magazine | pbahealth.com

8 Ways Pharmacists Can Strengthen Relationships With Physicians

Collaborating with physicians isn’t always easy for a busy independent pharmacist, but these are relationships you can’t afford to neglect.
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This Independent Pharmacy Thrives Through Nonprofit Partnerships

Pike's Pharmacy found a way to genuinely help the neediest patients in its local community. And to make money doing it.
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How to Choose the Best Communication Channels for Your Independent Pharmacy

If your communication strategy is one-dimensional, you’re leaving valuable information on the table. Here’s how to cover all your bases.
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How to Prevent Polypharmacy in Elderly Patients

Elderly patients need special consideration at the pharmacy. Here’s how pharmacists can help prevent complications from polypharmacy.
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How to Create a Community Outreach Program at Your Pharmacy

Pharmacists are uniquely equipped to bring better health to their communities. Here are some ideas to get you started.
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10 Lucrative Ways to Promote American Pharmacists Month

October is American Pharmacists Month. Try these 10 lucrative strategies to promote your pharmacy during the special month designed to celebrate independent pharmacists.
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What This Pharmacy Can Teach You About Mental Health Services

Discover how an independent healthcare center integrated a pharmacy and a clinic to help mental health patients thrive. The pharmacy helps patients struggling with mental health disorders.
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What to Do When Patients Refuse Vaccines in the Pharmacy

Sometimes pharmacy patients are hesitant to get a needed vaccine. Here’s what to do—and say—when patients refuse vaccines.
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The Ultimate Guide for Community Pharmacists to Prevent Type 2 Diabetes

A new action guide from the Centers for Disease Control and Prevention (CDC) empowers independent community pharmacists to lead the way in preventing type 2 diabetes.
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How to Protect Your Pharmacy Patients from Opioid Misuse

Millions of Americans still misuse opioids. But your independent community pharmacy can help. Learn how to help protect your patients through conversation, education, and a keen eye.
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How to Conquer Stress in Your Independent Pharmacy

Your stress is harming your pharmacy business, even if you don’t realize it. Learn how to conquer stress and protect yourself and your independent pharmacy from its sneaky effects.
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How to Develop a Successful Weight Loss Program Like Dr. Kathy

Discover how one independent community pharmacist empowers patients—and powers her business—with a unique weight loss program.
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How to Educate Pharmacy Patients About Opioid Abuse

Learn how independent pharmacies can help their communities and patients through better education about prescription opioids and opioid abuse.
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How to Promote Your Pharmacy During Independent Retailer Month

July is the month to celebrate independent pharmacies! Here are some ideas to promote your pharmacy during Independent Retailer Month.
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How to Build Patient Trust in Your Independent Pharmacy

Turn the most skeptical patients into your most loyal patients. Use these simple methods to earn patient trust in your independent pharmacy.
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How to Help Your Pharmacy’s Patients Prevent and Treat Mosquito Bites (And Make Money Doing It)

Don’t let pesky mosquitoes ruin your patients’ summer. Show them how your independent community pharmacy can help them prevent and treat mosquito bites.
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How to Win Older Americans to Your Independent Pharmacy

Use these easy strategies to assist senior patients. Keep older Americans loyal to your pharmacy by making your pharmacy more senior-friendly.
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10 Easy Ways Independent Pharmacies Can Get Involved in the Community

Discover 10 easy ways your pharmacy can get involved in the community to win over patients and earn their business for life.
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How Celebrate National Mom and Pop Business Owners Day at Your Pharmacy by Elements magazine | pbahealth.com

How to Celebrate National Mom and Pop Business Owners Day at Your Pharmacy

National Mom and Pop Business Owners Day is March 29. Learn why you should celebrate the day and how to use it to promote your pharmacy.
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What This Study Can Teach Pharmacists About Depression Screenings

Independent pharmacies are in a perfect position to talk with patients about mental health and to conduct depression screenings.
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How an Independently Owned Pharmacy and Market Thrives in a Downtown Community

An independent community pharmacy in downtown Raleigh, N.C., has found the perfect ingredients for a successful pharmacy. A read more
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10 Things Patients Never Want to Hear From Their Pharmacist

Imagine lying numb under a surgeon’s scalpel and hearing the word, “oops.” There’s probably nothing you’d want to read more
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This Is The One Thing Your Pharmacy’s Diabetes Patients Need More Than You Know

Your diabetes patients need more than medicine. According to a new study, almost half of people with diabetes read more
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How to Help Caregivers During National Family Caregivers Month

How does your independent community pharmacy help caregivers? Estimates show that by 2020 there will be 12 million read more
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How to Help Patients Prepare Medications for an Emergency

Emergencies happen when you least expect them. Whether a natural disaster devastates an area or a man-made event read more
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A Collaborative Approach: How Partnering With Physicians Improves Patient Health

As pharmacists’ role in health care continues to expand, the American Medical Association (AMA) is paying attention. The read more
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Industry

5 HIPAA Violations You Might Not Know About by Elements magazine | pbahealth.com

7 Pharmacy HIPAA Violations That Might Surprise You

These patient privacy pitfalls could cost you thousands.
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This Independent Pharmacy Owner Is Standing Up to PBMs

For this owner, saving the future of independent pharmacy starts in Congress.
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Is Technology the Solution to Non-Adherence?

Recent studies show mobile apps’ promise to improve medication adherence.
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Is Pharmacist Prescribing Authority on the Rise?

It’s no secret that pharmacists continue to be underutilized. Research shows that when pharmacists are more involved in read more
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These Networks Break Pharmacies Into the Lucrative Side of Healthcare

The current payment model doesn't favor independent pharmacies. There could be a new way to change the model.
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A New Weight Management Program Helps Pharmacy Patients Lose Pounds

Independent pharmacies in Oklahoma are helping patients reduce obesity-related health problems thanks to a new partnership between Pharmacy read more
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6 Keys to Starting Your Pharmacy Career on the Right Foot

Congratulations on your first job out of pharmacy school. Here’s how to make the most of it.
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Pharmacy Roundup: This Week’s Top 5 Articles From the Web by Elements magazine | pbahealth.com

Pharmacy Roundup: This Week’s Top 5 Articles for January 25, 2019

Welcome to our weekly roundup of pharmacy articles, blog posts, and stories from across the web. Every week read more
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Pharmacy Roundup: This Week’s Top 5 Articles for January 4, 2019

Read our favorite articles from this week covering topics from point-of-care opportunities to the future landscape of retail.
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Readers’ Choice: Top 5 Elements Web Articles in 2018

To kick off the New Year, take a look back at the most popular Elements magazine articles from 2018.
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Pharmacy Roundup: This Week’s Top 5 Articles for December 28, 2018

Read our favorite articles from this week covering topics from last-minute tax advice to new technology keeping rural pharmacies afloat.
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Pharmacy Roundup: This Week’s Top 5 Articles for December 21, 2018

Read our favorite articles from this week covering topics from pediatric drug interactions to stressed-out moms working in pharmacy.
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Pharmacy Roundup: This Week’s Top 5 Articles for December 14, 2018

Read our favorite articles from this week covering topics from pediatric drug interactions to stressed-out moms working in pharmacy.
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Will New USP Water Purity Requirements Affect Your Independent Pharmacy?

Revisions to USP 795 set more stringent water requirements for reconstitution. How will they affect your pharmacy?
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How Does Your Pharmacy Success Compare to Other Independents?

Check your pharmacy’s heartbeat against the pulse of the industry. The 2018 Digest from the NCPA reveals the struggles and success shaping independent pharmacy today.
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How to Protect Your Patients From Online Pharmacy Scams

Rogue online pharmacies are luring in desperate patients with fraudulent promises. Learn how to protect your patients from these scammers.
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Pharmacy Roundup: This Week’s Top 5 Articles for December 7, 2018

Welcome to our weekly roundup of pharmacy articles, blog posts, and stories from across the web. Every week we share our favorite articles that other organizations, associations, and companies are producing to…
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Best of November 2018: Articles for Independent Pharmacies

Take a look at our most popular articles from November. You’ll find checklists, tips, success stories, and expert advice for pharmacy owners and managers looking to move their businesses forward.
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Pharmacy Roundup: This Week’s Top 5 Articles for November 23, 2018

Welcome to our weekly roundup of pharmacy articles, blog posts, and stories from across the web. Every week read more
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Pharmacy Roundup: This Week’s Top 5 Articles for November 16, 2018

Welcome to our weekly roundup of pharmacy articles, blog posts, and stories from across the web. Every week read more
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Pharmacy Roundup: This Week’s Top 5 Articles for November 9, 2018

Read our favorite articles from this week covering topics from the decline of opioid overdose deaths to simple marketing tips for the holiday season.
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25 Trends in Independent Community Pharmacy

The NCPA compiled statistics about state of independent community pharmacy. Here's what stood out.
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Pharmacy Roundup: This Week’s Top 5 Articles for November 2, 2018

Welcome to our weekly roundup of pharmacy articles, blog posts, and stories from across the web. Every week read more
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Pharmacy Roundup: This Week’s Top 5 Articles for October 26, 2018

Read our favorite articles from this week covering topics from the rising use of pharmacists in health systems to the changing trends in independent pharmacy.
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Pharmacy Roundup: This Week’s Top 5 Articles for October 19, 2018

Read our favorite articles from this week covering topics from the fate or rural pharmacies in the U.S. to the dangers of taking supplements without consulting a pharmacist.
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Pharmacy Roundup: This Week’s Top 5 Articles for October 12, 2018

Read our favorite articles from this week covering topics from tips to help patients quit smoking to enhanced services that set independent pharmacies apart.
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Pharmacy Roundup: This Week’s Top 5 Articles for October 5, 2018

This week we're sharing our favorite articles covering topics from a look at the best waiting areas in the country to the rising trend of clean beauty products in independent…
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Pharmacy Roundup: This Week’s Top 5 Articles for September 28, 2018

This week we’re sharing our favorite articles covering topics from how pharmacists can free up more time to how pharmacies can help health systems improve their performance ratings.
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Best of September 2018: Articles for Independent Pharmacy by Elements magazine | pbahealth.com

Best of September 2018: Articles for Independent Pharmacies

Have you seen the latest from Elements magazine this September? Take a look at our most popular articles from September.
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Pharmacy Roundup: This Week’s Top 5 Articles for September 21, 2018

This week we’re sharing our favorite articles covering topics from understanding when to take big risks to strategies for preventing common medication errors.
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Marketing

6 Reasons Direct Mail Marketing Works (and How to Use It to Gain More Pharmacy Business)

Direct mail may seem old-fashioned, but it could be the most effective form of advertising for your pharmacy.
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5 Ways to Welcome New Patients to Your Pharmacy by Elements magazine | pbahealth.com

7 Ways to Welcome New Patients to Your Pharmacy

Small gestures of appreciation have big effects on patients. Try these seven ways to make new patients feel at home at your pharmacy.
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7 Ways to Create Irresistible Front-End Offers by Elements magazine | pbahealth.com

12 Ways to Create Irresistible Front-End Deals at Your Pharmacy

Inside: Draw new patients to your pharmacy and keep current patients coming back with these irresistible front-end deals. read more
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9 Ways to Get More Patient Email Addresses

Your email marketing is only as good as your email list. Use these ten tips to collect more patient email addresses and increase your reach.
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11 Effective Ways to Market Your Pharmacy With Bag Inserts

Leaving existing patients out of your marketing plans is like leaving money on the table. Here’s how a simple bag insert can help nurture your ongoing relationships.
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How to Promote Supplements at Your Independent Pharmacy

Capitalize on one of the fastest-growing retail categories. Discover the most effective ways to promote supplements at your independent pharmacy.
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How to Create a Pharmacy Promotions Calendar (Free Download!)

Get your independent pharmacy’s marketing and promotions on track with a promotions calendar. Keeping a promotions calendar will help you stay organized and consistent.
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Are You Making These Pharmacy Marketing Mistakes?

Like all small businesses, most independent pharmacies are guilty of a few pharmacy marketing mistakes. Get your marketing back on track with expert advice from marketing pros.
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25 Irresistible Pharmacy Promotion Ideas to Get More Patients

If you don’t promote your independent community pharmacy, it won’t grow. Use these easy pharmacy promotion ideas sure to attract new patients to your pharmacy.
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Market Segmentation Sounds Boring. But Here’s How You Can Use It to Improve Pharmacy Marketing

Use market segmentation to find and promote to your best potential patients. You can drastically improve your independent pharmacy marketing by segmenting your market.
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How to Improve Pharmacy Marketing with a Marketing Checklist

Just like patients need checkups, your pharmacy’s marketing requires regular reviews. Use this free marketing checklist to get your marketing in top shape.
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How to Use the Shop Local Movement to Put Your Pharmacy in the Spotlight

Consumers today want personalized experiences and customized products that they can only get at local businesses. Find out how to capitalize on the shop local movement to grow your independent…
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These Are the Most Overlooked Ways to Make Your Pharmacy Look More Professional

Dramatically increase the perceived value of your pharmacy. Make your pharmacy look more professional by fixing the most overlooked areas that affect how patients see your business.
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How to Reach Pharmacy Patients Who Don't Know They Need Your Pharmacy by Elements magazine | pbahealth.com

How to Reach Patients Who Don’t Know They Need Your Pharmacy

Your community is full of patients who don’t know they need your independent pharmacy. Yet. Reach these previously unreachable pharmacy patients with the right strategies.
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5 Secrets to Advertise Your Pharmacy Like a Pro

Inside: You don’t have to be an advertising master to improve your independent pharmacy advertising. Discover the secrets read more
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Here’s What Your Pharmacy Should Spend on an Advertising Budget

Inside: You know your pharmacy needs to advertise, but you don’t know how much to spend. Here’s what read more
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How to Promote Nutrition and Diet at Your Pharmacy

Patients probably don’t think about consulting with their pharmacist about a new diet program. Or about the right read more
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These Simple Mistakes Are Ruining Your Pharmacy Advertising

You know that friend who’s always telling jokes that no one ever laughs at? Sometimes, advertisements can be read more
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10 Pharmacy Advertising Ideas to Get New Patients Now

Inside: Get new patients in your doors with these affordable and unexpected pharmacy advertising ideas for independent pharmacies. Reaching read more
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Here’s Why Your Pharmacy Must Have a Unique Selling Proposition

Do you know what makes your pharmacy unique? Of course you do. It’s why your pharmacy differs from read more
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What an Expert Can Teach Your Pharmacy About Digital Marketing the Right Way

Are you advertising where your patients spend most of their time? Adults spend 5.6 hours a day online, read more
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The Ultimate Guide to Independent Pharmacy Branding

How do patients view your pharmacy? Do they think of you as innovative and tech-forward? Reliable and friendly? read more
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How to Tell Your Unique Pharmacy Story to Gain Patients’ Trust

Like any small business, your pharmacy has a story to tell. Are you sharing it? Customers want to connect with their local businesses on a personal level. When you tell…
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10 Easy Ways to Maximize Your Holiday Pharmacy Marketing

Marketing and branding are about connecting with patients. And the best way to connect with your patients during read more
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7 Ways to Promote Your Pharmacy Staff as Health Experts

Do patients think of your pharmacy as a place to fill their prescriptions? Or, do they think of read more
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25 Free Resources to Help Your Pharmacy Promote Flu Prevention

One in five of your patients gets the flu every year. They know when flu season happens, and read more
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10 Ways to Promote Your Pharmacy On Small Business Saturday

Show your pride for running a small business by taking part in Small Business Saturday on Nov. 25, read more
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How to Create a Patient Experience That Stands Out

What experience do your patients have at your pharmacy? Maybe they notice your great customer service or your read more
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Here’s What People Consider When Choosing a Pharmacy by Elements magazine | pbahealth.com

Here’s the Truth About Why People Aren’t Choosing Your Independent Pharmacy

Your community pharmacy likely has a number of regular patients, but when it comes to gaining new patients do you know what makes patients choose your pharmacy—or not?
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10 Fall Pharmacy Promotions to Get Patients Excited for the Season

Use seasonal transitions (like summer to fall) to increase sales at your independent community pharmacy. Fall kicks off read more
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Operations

10 Traits of Successful Pharmacy Employees

Foster these traits in your employees for a happier and more productive pharmacy.
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Are You Making These Common Pharmacy Management Mistakes?

Even with the best of intentions, you could be mismanaging your pharmacy and making your employees less productive.
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How to Disagree Productively in the Pharmacy Workplace

How to use differences of opinion to improve your pharmacy’s work environment.
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4 Start-Up Business Models to Modernize Your Pharmacy

Learn from Uber, Dropbox, and other wildly successful start-ups to keep your pharmacy on the cutting edge.
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How to Cultivate Company Culture for a Happier Workplace

Inside: For more productive and satisfied team members, foster a positive company culture. If you asked each of read more
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How Safe Is Your Pharmacy From a Robbery?

Your pharmacy isn't as safe as you think. Learn how to protect your pharmacy from theft.
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How to Make Third-Party Reconciliation a Breeze

Don’t let IOUs from insurance companies and other providers slip past your notice. Master the third-party reconciliation process for a fatter wallet.
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This Wholesaler Contract Incentive Could Save Pharmacies Hundreds of Thousands

Discover how much you could be saving through this one incentive in your wholesaler contract.
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What to Look for in a Group Purchasing Organization

Find out what traits and services make for a standout group purchasing organization.
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How Much Does It Cost to Run a Pharmacy?

Are you spending too much to run your pharmacy? Learn how to reduce your expenses and increase profit for your pharmacy.
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6 Tips to Keep Your Pharmacy Organized

Get more done and leave a positive impression on your patients with an organized pharmacy.
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10 Ways to Give Your New Pharmacy Employee a Great First Day

The first day of work sets the tone for the rest of the job. Learn how to hit all the right notes for a new employee’s first day.
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Improve Patient Understanding in 2 Minutes

How many times have you explained a medication’s instructions, but left the consultation unsure if the patient understood read more
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How to Improve Inefficiencies in Pharmacy Workflow by Elements magazine | pbahealth.com

Make Your Pharmacy Workflow More Efficient

Every minute gained is dollars gained. Learn what one expert says about making your pharmacy workflow more efficient.
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How to Hire the Best People for Your Pharmacy

They say a business is only as good as its people. If that’s true for any business, it’s read more
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How to Create an Emergency Response Plan for Your Pharmacy

Don’t be caught unprepared when disaster strikes. Protect your pharmacy business during an emergency with proper planning.
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Improving the Pharmacy Workplace: Benefits of Social Cohesion by Elements magazine | pbahealth.com

How to Create a Cohesive Pharmacy Team

You’ve hired skilled, talented individuals to help you run your business. But to reach their full potential, they need to excel as a team.
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Top 10 Vaccination Errors (And How To Prevent Them) by Elements magazine | pbahealth.com

Have You Committed Any of These Common Pharmacy Vaccination Errors?

A recent industry report revealed the most common immunization errors. Here’s how to prevent them in your pharmacy.
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How to Hire Great Non-Pharmacy Employees

Non-pharmacy employees are an integral part of your business. Don’t underestimate the importance of hiring the right people for these positions.
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5 Common Customer Complaints and How to Combat Them by Elements magazine | pbahealth.com

8 Common Customer Complaints Every Independent Pharmacy Needs to Address

Letting a patient complaint go unaddressed can hurt your business. Here’s how to respond to the most common gripes.
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How to Create an Employee Onboarding Plan for Your Independent Pharmacy (And Why It’s Good for Business)

Formal onboarding plans maximize new employee potential and save your business headaches. Here’s how to get new employees started off on the right foot.
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How to Boost Employee Morale at Your Independent Pharmacy (And Why It Matters)

Low morale leads to lower productivity and costly turnover. Learn how to keep your pharmacy staff happy at work with these tips.
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10 Effective Pharmacy Management Tips

Your pharmacy’s success depends on your pharmacy management. Learn how to manage your pharmacy more effectively.
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Improve Pharmacy Workflow in 6 Simple Steps

Better workflow equals a better business. Discover six simple ways to improve your pharmacy’s flow.
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Why Giving Pharmacy Technicians More Duties Is a Good Thing

Are you underutilizing your pharmacy technicians? See how giving pharmacy technicians more duties can create a more efficient independent pharmacy business.
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10 Tips for Resolving Conflict in the Pharmacy

Conflict is inevitable in every business. Learn 10 practical techniques to successfully resolve any conflict at your independent pharmacy.
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Are You Neglecting to Do These Pharmacy Maintenance Tasks?

It’s hard to open your wallet for menial maintenance. But neglecting these pharmacy maintenance tasks can end up costing more in the long run.
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10 Tricks to Cut Your Pharmacy’s A/C Bill in Half

Don’t let the scorching summer heat burn up your bottom line. Use these tricks to lower your independent pharmacy’s A/C bill.
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How to Make Pharmacy Meetings Twice as Effective in Half the Time

Meetings don’t have to be a waste of time. Make your pharmacy meetings more efficient and effective with these simple strategies.
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Here's Why What Pharmacists Wear Matters to Independent Pharmacies by Elements magazine | pbahealth.com

How to Project a Professional Image at Your Pharmacy

What pharmacists wear can determine how approachable and professional they seem. Here’s why independent pharmacists and staff need to dress professionally every day.
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Retail

These Are the Top Front-End Items to Get on Your Pharmacy Shelves

Find out the top-performing products independent pharmacies can’t afford to miss out on.
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The Essential Guide to Retail Pharmacy Layouts

Learn how to arrange your store layout to move the most merchandise and to enhance the customer experience so they keep coming back.
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Merchandising Basics: Front-End Tips From an Industry Expert

Quick tips from the leading merchandising expert in pharmacy on how to get patients to buy more.
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This Classic Retail Tactic Boosts Front-End Pharmacy Sales

As margins behind the counter continue to decline, independent pharmacies are looking to remedy their profit pains. And pharmacy retail experts are prescribing a simple front-end treatment.
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How to Turn Front-End Shoppers Into Buyers

Front-end sales are increasingly important as dispensing medications becomes less profitable. Convert patients, visitors, and shoppers into buyers and loyal customers.
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Merchandising Mistakes Your Pharmacy May Be Guilty Of

The front end of your store requires a different strategy from the pharmacy side of your business. Here are nine mistakes you could be making.
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Wound Care: A High Profit Margin Front-End Offering

Expanding beyond the essentials to make your wound care section a niche is an opportunity to help your patients—and grow your business.
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How to Keep Pharmacy Patients Engaged With Your Rewards Program

Nearly half of consumers aren't active in rewards programs. Learn how to keep patients engaged and happily saving with your program.
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Unlock Your Pharmacy’s Front-End Potential With Private Label Products

Independent pharmacies only earn 5 percent of their revenue from their front end on average. Use this solution from the leading front-end expert to get to 10 percent.
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Set Your Pharmacy’s Front End Apart by Engaging All Five Senses

Most independent pharmacies don’t have the resources to compete with online retailers and pharmacies in convenience and price. But your brick-and-mortar locations enable you to engage patients in ways impossible for…
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When to Give Up on a Product at Your Independent Pharmacy

It’s tough to tell whether a poorly selling product is awaiting an upswing or is simply dead weight. Here's how to know when to remove a product from your inventory.
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How to Sell Natural Products in Your Independent Pharmacy

Independent pharmacies can no longer assume customers aren’t looking for natural products in their stores. Get the complete guide to natural and organic products for the independent pharmacy front end.
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10 Ways to Make Your Pharmacy’s Front End More Exciting

Want your front end to get noticed? Boost sales with an easy-to-shop front end that gets people excited to visit your independent pharmacy.
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How to Avoid the Museum Effect in Your Independent Pharmacy by Elements magazine | pbahealth.com

Do You Make This Embarrassing Merchandising Mistake in Your Pharmacy?

Independent pharmacies often leave gaps and bare spaces on the shelves. Discover why this practice (called the museum effect) can harm sales.
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How to Encourage Impulse Shoppers to Buy More Products They Need

Easily boost pharmacy revenue by promoting your front end to impulse shoppers. Use these strategies to help patients find what they need and increase sales.
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Are You Giving Patients a Great Pharmacy Experience?

How patients experience your pharmacy matters. Learn how to give patients a great pharmacy experience that will earn their loyalty for life.
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How to Provide Great Customer Service in Your Pharmacy

Discover the top traits of great customer service. And learn how your independent community pharmacy can master them all.
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How to Use Planograms to Guarantee Increased Pharmacy Retail Sales

You could get more out of your pharmacy's front end. Learn how planograms can increase your pharmacy's front-end sales (and do the heavy lifting for you).
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How to Boost Pharmacy Allergy Season Sales Right Now

Get your independent community pharmacy ready for allergy season. Learn key insights to boost front-end sales of allergy products.
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10 Genuine Ways to Help Patients By Upselling Pharmacy Products

As a community pharmacy owner you have to find a balance between your responsibilities as a pharmacist and your responsibilities as a retailer in order to run a successful business.
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How to Create the Ultimate Pharmacy Shopping Experience

Today, consumers are increasingly looking for convenience. Your customers come to your store for the excellent service and counseling offered by your independent pharmacy, but you can increase your store’s…
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You’ll Want to Know These 5 Types of Pharmacy Front-End Shoppers to Increase Retail Sales

We all have different shopping behaviors. Some shoppers like to linger in a store. Others want to get read more
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Here Are the Holiday Shopping Habits Your Pharmacy Needs to Know to Boost Sales

How well do you know your front-end shoppers’ purchasing habits? The National Retail Federation (NRF) recently conducted a read more
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These Are the Most Common Mistakes Pharmacies Make During the Holiday Season

The holiday season is one of the busiest times of year for small businesses. The bases, so to read more
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How to Celebrate National Influenza Vaccination Week in Your Pharmacy

Do your patients know they can still get a flu shot? Every year in December, the Centers for read more
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Do Your Patients Make This Common Mistake During Cold Season?

Now’s the time of year when sick patients scramble for over-the-counter (OTC) medicine to suppress annoying symptoms like read more
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Here’s Why Your Pharmacy Needs a Private Consultation Room

How do you counsel patients at your pharmacy? Do you lean over the counter and speak in whispers? read more
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Here’s Why Supplement Dose Packs Are a Game-Changer for Independent Pharmacies

When patients visit your pharmacy looking to buy supplements, how do they react? Do the options overwhelm them? read more
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How to Make the Most of End Cap Displays

Did you know that end caps are the second most-shopped areas in a store? End caps sit at read more
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How to Make Your Pharmacy’s Front End Profitable This Fall

Make fall the most profitable season yet for your pharmacy’s front end. The transition from summer to fall read more
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