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Handling Patient Complaints at Your Independent Pharmacy in 4 Steps by Elements magazine | pbahealth.com

Handle Patient Complaints at Your Independent Pharmacy in 5 Steps

Altough criticism from patients is inevitable, learning to handle it effectively is vital to maintaining good relationships and improving your business  read more

Handling Patient Complaints at Your Independent Pharmacy in 4 Steps by Elements magazine | pbahealth.com

Here's Why You Need to Complete a Yearly Pharmacy Medicare Attestation by Elements magazine | pbahealth.com
Here's Why You Need to Complete a Yearly Pharmacy Medicare Attestation by Elements magazine | pbahealth.com

Here’s Why Every Pharmacy Should Be Using EDI to Order Inventory

Less than a quarter of independent pharmacies are optimizing their purchasing with an electronic data interchange.  read more


How to Empower Your Business by Inspiring Your Pharmacy Employees by Elements magazine | pbahealth.com

8 Ways to Motivate Your Struggling Team 

Learn from a classic business book how leaders can turn even the most lackluster employees into winners.  read more

How to Empower Your Business by Inspiring Your Pharmacy Employees by Elements magazine | pbahealth.com

How to Safely Return Your Pharmacy to Normal

The worst of the coronavirus pandemic has thankfully passed, but it isn’t over yet.  read more


The Top Five Human Resource Issues for Every Independent Pharmacy (From an Employment Law Attorney)

5 Overlooked Human Resource Issues for Pharmacies (From an Employment Law Attorney)

These Human Resource mistakes “can devastate a company, especially a small- or medium-sized company,” according to an HR expert and employment law attorney.  read more

The Top Five Human Resource Issues for Every Independent Pharmacy (From an Employment Law Attorney)

pharmacy technician
pharmacy technician

How to Make the Most of Your Pharmacy Technicians

In an independent pharmacy where there is often only one pharmacist on duty, taking advantage of techs’ skills is critical to optimizing workflow and running the pharmacy efficiently.  read more


How to Create Perfect Pharmacy Window Displays

Windows aren’t just to let light into your pharmacy — they’re an opportunity to advertise.  read more


10 IVR Tips to Improve Patient Experience 
10 IVR Tips to Improve Patient Experience 

10 Interactive Voice Response (IVR) Tips to Improve the Patient Experience 

An interactive voice response (IVR) system has a lot of perks — it helps direct people efficiently so  read more


Here's How to Foster Innovation in Your Independent Pharmacy

Here’s How to Foster Innovation in Your Independent Pharmacy

As a small business owner, you’re no stranger to the concept of entrepreneurship. To keep your pharmacy afloat,  read more

Here's How to Foster Innovation in Your Independent Pharmacy

How to Achieve Peak Performance in the Pharmacy

In their book Peak Performance, consultant Brad Stulberg and performance coach Steve Magness use new scientific insights to explore how people can perform at the top of their game without hitting a wall.   read more


8 Common Independent Pharmacy Risks

8 Common Independent Pharmacy Risks

Here are some of the most common pharmacy risks you’ll face as an independent pharmacist and suggestions to keep those risks in check.   read more

8 Common Independent Pharmacy Risks

14 Commonly Neglected Areas to Clean This Spring
14 Commonly Neglected Areas to Clean This Spring

14 Commonly Neglected Areas to Clean This Spring

To prepare for the new season and oncoming influx of in-store visitors, it’s time to dust out the cobwebs and freshen up your pharmacy.    read more


Use Gamification to Achieve Your Pharmacy Goals 

This New Technique Is Helping Businesses Achieve Their Goals 

More and more research is confirming that what employees need in the workplace is engagement. According to a  read more

Use Gamification to Achieve Your Pharmacy Goals 

Why You Should Have a Workplace Diversity, Equity, and Inclusion Policy
Why You Should Have a Workplace Diversity, Equity, and Inclusion Policy

Why You Should Have a Workplace Diversity, Equity, and Inclusion Policy

Employees with different backgrounds and life experiences each bring their own unique perspective to your independent pharmacy, and  read more


How to Pass Any Pharmacy Inspection

How to Pass Any Pharmacy Inspection

An inspector’s arrival doesn’t need to spell doom for your pharmacy. Here’s everything you need to know to prepare and to prevent citations.  read more

How to Pass Any Pharmacy Inspection

The Covid-19 Vaccine Boosts This Pharmacy’s Patient Base and Its Profits

As vaccines get distributed, retail pharmacies are presented with an opportunity not only to make their communities healthier and safer but also to market their brand and make a profit  read more


How to Transform Pharmacies Into Patient Care Centers

In June 2019, two community pharmacy organizations created a program designed to transform pharmacies from providers of medication into providers of care.  read more


Vaccination Administration: Train Pharmacy Techs in One Day
Vaccination Administration: Train Pharmacy Techs in One Day

Vaccination Administration: Train Pharmacy Techs in One Day

This training program can train techs to administer vaccines in just one day.  read more


How to Choose an Employee Health Insurance Plan for Your Pharmacy 

When it comes to your own employees, deciding on a health insurance plan can be a little dizzying. Here’s everything your pharmacy needs to know.  read more


S Corp, LLC, C Corp: Which Business Structure Is Best for Your Independent Community Pharmacy?
S Corp, LLC, C Corp: Which Business Structure Is Best for Your Independent Community Pharmacy?

S Corp, LLC, C Corp: Which Business Structure Is Best for Your Community Pharmacy?

Learn the advantages and disadvantages of the most common business structures for independent community pharmacies.  read more


9 Signs Your Pharmacy Employees Are Overworked (and How to Stop It) 

9 Signs Your Pharmacy Employees Are Overworked (and How to Stop It) 

An independent pharmacy is a busy place, and employees need to keep many plates spinning. But if there  read more

9 Signs Your Pharmacy Employees Are Overworked (and How to Stop It) 

Firing in the Pharmacy: 5 Tips to Soften the Blow by Elements magazine | pbahealth.com
Firing in the Pharmacy: 5 Tips to Soften the Blow by Elements magazine | pbahealth.com

Firing in the Pharmacy: 6 Tips to Soften the Blow

How to respectfully fire a staff member to let them keep their dignity.  read more


Employee Benefits: What Should You Provide Your Pharmacy Staff?

Employee Benefits: What Should You Provide Your Pharmacy Staff?

A comprehensive slate of benefits attracts great candidates and keeps your best talent around.  read more

Employee Benefits: What Should You Provide Your Pharmacy Staff?

Pharmacy Automation: 5 Ways You Can Transition Employees’ Duties by Elements magazine | pbahealth.com
Pharmacy Automation: 5 Ways You Can Transition Employees’ Duties by Elements magazine | pbahealth.com

Pharmacy Automation: 7 Ways You Can Transition Employees’ Duties

How to take advantage of new-found time after you automate your pharmacy.  read more


5 Tips to Put Embarrassed Patients at Ease by Elements magazine | pbahealth.com

9 Tips to Put Embarrassed Patients at Ease

Patients may be reluctant to share embarrassing health issues – here’s what you can do to make them feel comfortable at your pharmacy.  read more

5 Tips to Put Embarrassed Patients at Ease by Elements magazine | pbahealth.com

8 Pharmacy Functions That Can Be Easily Outsourced
8 Pharmacy Functions That Can Be Easily Outsourced

8 Pharmacy Functions That Can Be Easily Outsourced

How to save time by outsourcing important non-pharmacy work to the pros.  read more


The Most Common Communication Mistake You Don't Realize You're Making

The Most Common Communication Mistake You Don’t Realize You’re Making

This communication problem is derailing your pharmacy operations and productivity.  read more

The Most Common Communication Mistake You Don't Realize You're Making

Can You Require Your Employees to Get a Covid-19 Vaccine? 

Now that Covid-19 vaccines are rolling out, here’s what you need to know about requiring employee vaccination.   read more


How to Create a Great Work Environment pharmacy

How to Create a Great Work Environment

Happy employees are productive employees — use these tips to make your pharmacy work environment great.   read more

How to Create a Great Work Environment pharmacy

How to Prevent the Most Common and Most Expensive Lawsuits Against Pharmacies
How to Prevent the Most Common and Most Expensive Lawsuits Against Pharmacies

How to Prevent the Most Common and Most Expensive Lawsuits Against Pharmacies

In 2019, the average independent pharmacy dispensed over 58,000 prescriptions. With that high volume, errors are almost inevitable.  read more

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