Customer Reviews Matter

Your independent pharmacy has always thrived on relationships, such as those everyday conversations at the counter, the trust built over years, and the sense of community that chains are unable…

Patient Adherence to Medication

A big reason why therapies often fail for your patients is due to non-adherence. Some patients simply don’t want take their medication. For some, non-adherence can be intentional. Patients have…

Patient Aggression

Your pharmacy should feel safe. Not only to your patients, but to you and your staff as well. Unfortunately, patients can get angry, and things can get unruly pretty quickly.…

Billing for Patient Care

Gone are the days when dispensing prescriptions for your patients was your only task. Today, pharmacists are doing a lot more and patient-care services are increasing. Many pharmacies out there…

Hearing Aids vs. PSAPs

October 2022 was a big turning point for the hearing industry. Pharmacies and other retailers were allowed to sell over-the-counter (OTC) hearing aids after having been restricted for decades. What’s…

Catering to Family Caregivers

Day in and day out, patients walk through your pharmacy doors to find relief for whatever ails them or a family member. Whether it’s for a prescription fill or an…

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