Virtual Verification and Your Pharmacy

As a busy pharmacist, making time to interact with patients each day can be a challenge. After all, you manually process hundreds of prescriptions a day. Plus, you keep up with many other tasks, such as:

  • Medication therapy management (MTM)
  • Inventory management
  • Specialty drug counseling
  • Staffing schedules
  • Administering immunizations
  • Point-of-care testing
  • Medication adherence
  • Medication synchronization, etc.

That’s a lot. Unfortunately, this leads to staff burnout.

The good news is that you can change things up. Thanks to virtual verification, you can be freed from the manual process of fulfilling prescriptions. Technicians can take on new duties and assume more responsibility for tasks to save you time. In fact, the more you delegate tasks to your technicians, the better. But what is virtual verification?

With virtual verification, the prescription verification process is moved to the cloud. That way, your technicians can handle such duties as filling, bagging, imaging, and labeling prescriptions. This allows you to work through verifications quickly and efficiently without getting distracted with other tasks.

Three main benefits of virtual verification:

Patient Care

Share tasks in your pharmacy and put more focus on patient care. Honing in on clinical services and medication management will improve health outcomes. We all know that healthy and happy customers are the best kind.

Labor Costs

Balance the workload across all of your pharmacies. As a result, you’ll be able to optimize labor costs in many ways.

Savings you can achieve with virtual verification:

  • Convert your variable RPh payroll hours into fixed hours in every store
  • Expand your hours of operation without adding incremental RPh hours
  • Rid of the need for overlap hours in every pharmacy
  • Reduce costs without reducing customer service

Patient Satisfaction

When you use virtual verification, every prescription is imaged using high-definition cameras. Furthermore, there’s a clear audit log for all prescriptions dispensed at the pharmacy. Every action is recorded that is taken by a technician or pharmacist in the process of prescription fulfillment, you are promised accuracy, safety, and maximum efficiency for your pharmacy.

Your focus is on the patients you’re serving, therefore you’ll understand their situations much better.

With virtual verification, you can share the prescription verification workload across all locations. That way, you can spend more time with your patients. What’s more, you can spend time on activities that generate revenue.

You can also digitally search for the prescription, verify its accuracy, and then use imaging to approve it with virtual verification. In fact, the goal is for you to step back. Specifically, spend less time on delegable tasks, and spend more time interacting with patients and necessary clinical duties only you can do.

Let’s face it. Virtual prescription verification is like a snowball effect. When pharmacists spend more time with patients, patient satisfaction goes up. Meanwhile, as patient satisfaction increases, so does patient recall and gain. In fact, they’re much more likely to recommend your pharmacy if they have had a positive experience. Furthermore, as your employee stress levels decrease, their service to patients almost always improves. And with more time to spend with patients, you’re able to focus on their needs.

A Member-Owned Company Serving Independent Pharmacies

PBA Health is dedicated to helping independent pharmacies reach their full potential on the buy-side of their business. Founded and owned by pharmacists, PBA Health serves independent pharmacies with group purchasing services, wholesaler contract negotiations, proprietary purchasing tools, and more.

An HDA member, PBA Health operates its own NABP-accredited secondary wholesaler with more than 6,000 SKUs, including brands, generics, narcotics CII-CV, cold-storage products, and over-the-counter (OTC) products — offering the lowest prices in the secondary market.

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Elements is written and produced by PBA Health, a buy-side solutions company.

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