As an independent community pharmacist, you’re likely constantly searching for new ways to improve your pharmacy. One way to do this is by starting a new service, such as compounding,…
Operations
5 Keys for Managing Rx to OTC Switches
When drugs transition from prescription to over-the-counter (OTC), you have an opportunity to grow your pharmacy’s front-end sales. The average U.S. household spends about $340 per year on OTC products,…
5 Ways to Be a Better Manager
What are your strengths and weaknesses as a manager in your pharmacy? Personality tests can help you identify your strengths and weaknesses. You can take a personality test, like Myers-Briggs…
How to Get Your Employees to Suggest Great Ideas
If you’re looking for new ideas for your business, it might be time to stop searching the Internet. Your best resources for ideas might already be in your pharmacy—your employees.…
5 Lessons to Learn From Patients’ Complaints About Doctors
Seventy percent of Americans aren’t satisfied with their doctor-patient relationship, according to a recent survey. The survey, which was conducted by Vitals Index in January 2015, polled 800 American adults…
Customer Service, Patient Satisfaction: Creating a Customer Experience
Your patients already value the customer service your independent community pharmacy provides. That’s why they come to you—for the personal attention and individualized solutions you offer them.
Prescription Fraud: Tips to Identify Forgeries
Prescription drug abuse affects millions of people in America, and as an independent community pharmacist, you play an important role in curbing this dangerous and expensive epidemic. Over the past…
9 Things You Should Never Say to Your Patients
Superior customer service leads to a superior patient experience in your pharmacy. What kind of experience are you and your employees giving your patients? It’s easy to let a few…
How to Create Pharmacy-Life Balance
As an independent community pharmacist, you hold multiple roles including owner or manager, pharmacist, friend and more. All of these demands mean that your work responsibilities likely spill over into…
Top 5 Tips for Giving Good Instructions to Patients
One of the most important parts of your job as an independent community pharmacist is to help your patients take their medications safely and correctly. And the instructions you give…
5 Reasons to Improve the Patient Experience (and How!)
Today, it’s not just about customer service; it’s about the customer experience. In your pharmacy, the quality of your patients’ experience can make or break your business. The patient experience…
7 Questions to Ask Before Starting a New Service
As an independent community pharmacist, you’re likely constantly searching for new ways to improve your pharmacy. One way to do this is by starting a new service, such as compounding,…
5 Keys for Managing Rx to OTC Switches
When drugs transition from prescription to over-the-counter (OTC), you have an opportunity to grow your pharmacy’s front-end sales. The average U.S. household spends about $340 per year on OTC products,…
5 Ways to Be a Better Manager
What are your strengths and weaknesses as a manager in your pharmacy? Personality tests can help you identify your strengths and weaknesses. You can take a personality test, like Myers-Briggs…
How to Get Your Employees to Suggest Great Ideas
If you’re looking for new ideas for your business, it might be time to stop searching the Internet. Your best resources for ideas might already be in your pharmacy—your employees.…
5 Lessons to Learn From Patients’ Complaints About Doctors
Seventy percent of Americans aren’t satisfied with their doctor-patient relationship, according to a recent survey. The survey, which was conducted by Vitals Index in January 2015, polled 800 American adults…
Customer Service, Patient Satisfaction: Creating a Customer Experience
Your patients already value the customer service your independent community pharmacy provides. That’s why they come to you—for the personal attention and individualized solutions you offer them.
Prescription Fraud: Tips to Identify Forgeries
Prescription drug abuse affects millions of people in America, and as an independent community pharmacist, you play an important role in curbing this dangerous and expensive epidemic. Over the past…
9 Things You Should Never Say to Your Patients
Superior customer service leads to a superior patient experience in your pharmacy. What kind of experience are you and your employees giving your patients? It’s easy to let a few…
How to Create Pharmacy-Life Balance
As an independent community pharmacist, you hold multiple roles including owner or manager, pharmacist, friend and more. All of these demands mean that your work responsibilities likely spill over into…
Top 5 Tips for Giving Good Instructions to Patients
One of the most important parts of your job as an independent community pharmacist is to help your patients take their medications safely and correctly. And the instructions you give…
5 Reasons to Improve the Patient Experience (and How!)
Today, it’s not just about customer service; it’s about the customer experience. In your pharmacy, the quality of your patients’ experience can make or break your business. The patient experience…