Imagine that you could pay an ultra-efficient, mistake-free employee with a one-time upfront payment. With guaranteed productivity and huge returns. And more satisfied patients. Well, you can. It’s called an…
Operations
Do You Know What Patients Think of Your Pharmacy?
Picture this scenario. A patient visits your pharmacy because of its convenient location. When she pulls into your parking lot, she eyes the signage you haven’t changed since 1992. As…
How to Make Your Pharmacy Pet-Friendly
People treat their pets like family. Americans spent $66 billion on their pets in 2016, according to the American Pet Products Association (APPA). Your pharmacy meets the needs of your…
Is Your Pharmacy Guilty of Annoying Your Patients?
Picture yourself entering a grocery store. Now think about what happens during your shopping experience that irritates you the most. Is it a long line at the checkout counter? Is…
The Right—and Wrong—Ways to Motivate Your Pharmacy Team
How do you motivate your independent community pharmacy’s employees? If you couldn’t find an answer to that question, it may be time to reevaluate the way you support and inspire…
This Is the Best Method for Pharmacies to Prevent Non-Adherence
Picture this scenario. You refill a script for a patient only to watch it sit in the waiting bin for days. It’s not an uncommon event in any pharmacy. Patients…
How to Expand Your Pharmacy Into Clinical Services
It’s no secret that independent community pharmacies today are looking for new opportunities to generate revenue for their businesses. Declining reimbursement rates, increasing competition and pressure to meet quality measures…
Handling Patient Complaints at Your Independent Pharmacy in 4 Steps
A patient sends your pharmacy an email complaining that she waited for over half an hour for her prescription and that the pharmacist was neither friendly nor helpful. How do…
10 Tips to Provide Superior Customer Service at Your Independent Pharmacy
When you visit a business for the first time, such as a restaurant or a retail store, what makes you want to come back? For most people, it often boils…
10 Ways to Improve Wellness at Your Independent Pharmacy
A patient steps up the to the pharmacy counter. Your pharmacy technician greets her, sniffing and red faced, because she’s fighting off her third cold of the season. The patient,…
5 Techniques to Recruit Talented Pharmacy Employees
Patients come to your independent community pharmacy for many reasons: a warm and welcoming atmosphere, expert health care knowledge and advice, and a place they can trust to deliver the…
5 Kiosks to Put in Your Pharmacy Right Now
Imagine that you could pay an ultra-efficient, mistake-free employee with a one-time upfront payment. With guaranteed productivity and huge returns. And more satisfied patients. Well, you can. It’s called an…
Do You Know What Patients Think of Your Pharmacy?
Picture this scenario. A patient visits your pharmacy because of its convenient location. When she pulls into your parking lot, she eyes the signage you haven’t changed since 1992. As…
How to Make Your Pharmacy Pet-Friendly
People treat their pets like family. Americans spent $66 billion on their pets in 2016, according to the American Pet Products Association (APPA). Your pharmacy meets the needs of your…
Is Your Pharmacy Guilty of Annoying Your Patients?
Picture yourself entering a grocery store. Now think about what happens during your shopping experience that irritates you the most. Is it a long line at the checkout counter? Is…
The Right—and Wrong—Ways to Motivate Your Pharmacy Team
How do you motivate your independent community pharmacy’s employees? If you couldn’t find an answer to that question, it may be time to reevaluate the way you support and inspire…
This Is the Best Method for Pharmacies to Prevent Non-Adherence
Picture this scenario. You refill a script for a patient only to watch it sit in the waiting bin for days. It’s not an uncommon event in any pharmacy. Patients…
How to Expand Your Pharmacy Into Clinical Services
It’s no secret that independent community pharmacies today are looking for new opportunities to generate revenue for their businesses. Declining reimbursement rates, increasing competition and pressure to meet quality measures…
Handling Patient Complaints at Your Independent Pharmacy in 4 Steps
A patient sends your pharmacy an email complaining that she waited for over half an hour for her prescription and that the pharmacist was neither friendly nor helpful. How do…
10 Tips to Provide Superior Customer Service at Your Independent Pharmacy
When you visit a business for the first time, such as a restaurant or a retail store, what makes you want to come back? For most people, it often boils…
10 Ways to Improve Wellness at Your Independent Pharmacy
A patient steps up the to the pharmacy counter. Your pharmacy technician greets her, sniffing and red faced, because she’s fighting off her third cold of the season. The patient,…
5 Techniques to Recruit Talented Pharmacy Employees
Patients come to your independent community pharmacy for many reasons: a warm and welcoming atmosphere, expert health care knowledge and advice, and a place they can trust to deliver the…